if we sent email through klaviyo, and then customers replied, where I can see the replied email from my customers?
if we sent email through klaviyo, and then customers replied, where I can see the replied email from my customers?
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Best answer by David To
Hello
Great question!
Whenever your recipients respond to an email you’ve sent through Klaviyo, you should be able to find those responses in the inbox from the reply-to email you have listed when setting up the Klaviyo email. For this reason, we suggest having a valid reply-to address listed.
By default, the reply-to address will be the same as your sender address unless specified otherwise. You can use a separate reply-to address that’s different than the sender address by unchecking the Use this as your reply-to address checkbox and then specify your desired address in any of your campaign or flow email’s message overview page.
I hope this helps!
David
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