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Forgot to turn off smart sending, if I back-populate the flow will it send email to those that were skipped initially?

  • October 18, 2022
  • 4 replies
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So basically I created a VIP segment that had people submit a form if they wanted to be a part of the group. 

Once they submit the form they enter a segment which would then add them into a flow that sends a discount code. 


I was dumb and forgot to turn smart sending off for the flow and it skipped most the people who joined the segment. 

If I back-populate the flow now with smart sending off with those people who got skipped go back into the flow?

Best answer by samsonlarge

samsonlarge wrote:

So basically I created a VIP segment that had people submit a form if they wanted to be a part of the group. 

Once they submit the form they enter a segment which would then add them into a flow that sends a discount code. 


I was dumb and forgot to turn smart sending off for the flow and it skipped most the people who joined the segment. 

If I back-populate the flow now with smart sending off with those people who got skipped go back into the flow?

I Figured it out. Just did the manual resend through the analytics. 

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  • Problem Solver I
  • 4 replies
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  • October 18, 2022
samsonlarge wrote:

So basically I created a VIP segment that had people submit a form if they wanted to be a part of the group. 

Once they submit the form they enter a segment which would then add them into a flow that sends a discount code. 


I was dumb and forgot to turn smart sending off for the flow and it skipped most the people who joined the segment. 

If I back-populate the flow now with smart sending off with those people who got skipped go back into the flow?

I Figured it out. Just did the manual resend through the analytics. 


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Just an FYI, if you back populate it - it will also send to the people who got skipped that met your flow triggers and filters :)


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So what’s the solution? I have the same exact problem.


alex.hong
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  • Klaviyo Alum
  • 1552 replies
  • February 3, 2023

Hi @Yvonne ecommerce ,

As mentioned, you could try and backpopulate your flow to get people who were skipped.

Additional doc.