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Product is showing up in draft and preview, but not when it lands in inbox?

  • November 30, 2022
  • 1 reply
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  • Contributor I
  • 2 replies

Hello!

 

We often utilize the product feed option for our emails, and occasionally we run into issues with it. Today’s issue is: The very last product included in the body of the email shows up in both the draft mode and the preview mode, but does not deliver to the inbox the same way. 

Screenshot of draft mode in Klaviyo:

 

Screenshot of preview mode in Klaviyo:

 

Screenshot of the draft/preview in my physical gmail inbox:

 

I’ve removed the product and tried to insert it anew, with no change to the issue. Any help would be much appreciated.

 

Thanks!

 

UPDATE: I think I solved my own problem, the message is clipped because of the imagery. Would take any suggestions on this from a Klaviyo template/building standpoint!

Best answer by alex.hong

Hi there @megk ,

Welcome to the Community!
Great to see you found what might be causing it. I will link some related cases in our Community for you to read through if you wish!

 

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1 reply

alex.hong
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  • Klaviyo Alum
  • 1552 replies
  • Answer
  • December 1, 2022

Hi there @megk ,

Welcome to the Community!
Great to see you found what might be causing it. I will link some related cases in our Community for you to read through if you wish!