+2Going through the suppressed list > Bounces, I noticed that many users from the email domains virgilio.it and libero.it are suppressed on the same date with the reason ‘bounced’. I did not send out any mail on that date. I found out that these services had a fallout in their datacenter on January 23rd. My bounces were registered on Klaviyo on the 26th January.
Does anyone know how I can get these guys back on my regular lists? And did anyone else also find this issue?
Best answer by Dov
Hi
Thanks for sharing this with us. We appreciate you bringing this to our attention.
This should be looked at in more detail by a member of our support staff. I’ve created a ticket on your behalf and they will have a look at this for you. Keep an eye out for an email from them.
Thanks for being a community member.
+61Hi
Thanks for sharing this with us. We appreciate you bringing this to our attention.
This should be looked at in more detail by a member of our support staff. I’ve created a ticket on your behalf and they will have a look at this for you. Keep an eye out for an email from them.
Thanks for being a community member.
Hi
Thanks for sharing this with us. We appreciate you bringing this to our attention.
This should be looked at in more detail by a member of our support staff. I’ve created a ticket on your behalf and they will have a look at this for you. Keep an eye out for an email from them.
Thanks for being a community member.
Hi Dov, I have the same issue. What should I do?
Thanks!
M
+31Hey
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