Hi @maciekw and welcome back to the Community!
There’s definitely no practical limit on the events that Active on Site can track in a certain time frame, but there are some other things that could be causing this lapse in tracking:
- Browser is not identified:
- Active on Site is only able to track browsers that have been cookied in one of these ways:
- If someone has, at some point, clicked through a Klaviyo email to your website.
- If someone has, at some point, subscribed/opted-in through a Klaviyo form.
- If someone has, at some point, logged into your site and you have tracking installed.
- If you clear your browser cache/cookies after being identified in one of these ways, Active on Site tracking will not recognize you.
- Ad-blockers:
- If you or your site visitors are using a third-party ad-blocker during testing or site visitation, it can block Active on Site from identifying your browser.
- If you are testing this way, it’s possible that this would explain why you are only being tracked once. Some ad-blockers aren’t activated until after the first cookie-detection is triggered, meaning that subsequent events will not be tracked.
- Custom Integration design:
- Is this a custom integration? If so, it’s possible that there can be custom design features that block/deter Active on Site from identifying a cookied browser. If this is the case, it may be helpful to speak to your developer or one of our wonderful Official Partners for development help.
If none of these potential causes apply, it’s possible that there is an authentication/integration error, and it may be helpful to disable and reconnect your integration. If you are using Shopify, here is a helpful Community thread with instructions on how to accomplish this:
Otherwise, you can follow these instructions to disable and reconnect a Klaviyo-build integration:
I hope this helps, and thanks for using the Community!
- Brian