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why cannot sent to my potential purchaser list ? 99% skipped


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hi

why cannot sent to my potential purchaser list ? 99% skipped
thanks for help

 

Best answer by jasondstainton

Morning mewcare,

 

Looks as though smart sending is turned on, meaning these customers may have already been sent a communication out of Klaviyo in the past X hours, where X being the time at which smart sending is configured on your account (under settings),

 

Regards,

 

Jason

PAASE Digital

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2 replies

jasondstainton
Partner - Platinum
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  • Partner - Platinum
  • 5 replies
  • Answer
  • March 10, 2021

Morning mewcare,

 

Looks as though smart sending is turned on, meaning these customers may have already been sent a communication out of Klaviyo in the past X hours, where X being the time at which smart sending is configured on your account (under settings),

 

Regards,

 

Jason

PAASE Digital


nikitavaidya
Klaviyo Employee
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  • Klaviyo Employee
  • 17 replies
  • March 10, 2021

Hi @mewcare,

Like @jasondstainton mentioned, most of your customers were skipped from this email because of Smart Sending.

You can review your Smart Sending settings in your account. Instructions here