Hi there, hope you guys doing well. I’ve tried to setting up SMS. But klaviyo is not giving me Toll Free Number. And I can’t activate the US and Canada
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/e96f4a49-0b96-4600-b2ee-6c7d90b55cad.png)
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/b7aec394-1d9a-410e-ab90-fb7ac4e17d83.png)
Hi there, hope you guys doing well. I’ve tried to setting up SMS. But klaviyo is not giving me Toll Free Number. And I can’t activate the US and Canada
Best answer by David To
Hello
Welcome back to the Klaviyo Community!
You’ll typically be prevented from activating a toll-free number if it’s recognized that your brand sells products thats are considered prohibited to market via SMS. This includes SHAFT and SHAFT-adjacent products.
Another thing to consider is did you happen to release an existing toll-free number and tried to activate another one? After releasing a toll-free number (which is not recommended) you’ll be prohibited from activating another one until a later time. This is dependent on our upstream provider to provision another one.
David
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