Skip to main content
Solved

Sale campaign using reply back

  • April 4, 2023
  • 1 reply
  • 101 views

Forum|alt.badge.img+4

Hello everyone!

Just curious regarding the idea of create a campaign that will require my contacts to reply back with a certain keyword that can found on the email, then if they reply back with the correct keyword. The keyword will trigger a flow to send an email that contains the discount code. I know this might be possible with SMS, but I want to ask if how this can be done solely for email. Would I need a certain integration for this to work?

Thank you everyone!

Best answer by Manny Singh

Hi Teddy, 

 

Interesting use case. To get a better understanding, what is the reason you’d want to have the customer to jump through those hoops to get a discount code? 

 

Regardless, I believe this is not possible because clicks, opens, and received email metrics are not available for selection to trigger a flow.  If you use a customer service software like Gorgias, you could create a rule to check it and send a response (but the discount code may have to be static).

 

I’d recommend not going through the reply to get a discount code unless there was a strong use case.  In my experience, I haven’t seen much value in it (from a customer and brand standpoint).

View original
Did this topic or the replies in the thread help you find an answer to your question?

1 reply

Mailbox Manny
Partner - Silver
Forum|alt.badge.img+38
  • Partner - Silver
  • 417 replies
  • Answer
  • April 5, 2023

Hi Teddy, 

 

Interesting use case. To get a better understanding, what is the reason you’d want to have the customer to jump through those hoops to get a discount code? 

 

Regardless, I believe this is not possible because clicks, opens, and received email metrics are not available for selection to trigger a flow.  If you use a customer service software like Gorgias, you could create a rule to check it and send a response (but the discount code may have to be static).

 

I’d recommend not going through the reply to get a discount code unless there was a strong use case.  In my experience, I haven’t seen much value in it (from a customer and brand standpoint).