I have a campaign that has been sent and customers are telling my the coupon does not work and it shows the code and prefix but not the actual unique code. How can i stop the campaign and or trouble shot whats causing it.
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Help - Just sent a campaign and dynamic coupon code is not working?
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Best answer by Bobi N.
Have you created the codes in advance? Usually when we create codes for campaigns it is different from flows, for flows you don’t set exact end date for the code and for the campaigns we do. But when you set an end date for a code you will also have to manually create codes before sending the campaign..
So just click on the 3 dots next to the code and pick Add Codes.. add as many as you think you would need, just add the number they will be created automatically
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