Skip to main content
Solved

HELP - how can I move people back in a flow?

  • September 5, 2023
  • 3 replies
  • 402 views

Forum|alt.badge.img+1

Hi all,

I accidentally hit ‘cancel send’ on all of my recipients in a segment of a flow, which means they have now moved onto the next email segment without receiving the previous one. 

 

Is there a way that I can move them back to the previous segment so they can receive that email? 

 

Thanks

Best answer by retention

Hi @tombarrow,

Once a user has been skipped into a Flow, you can’t move them back as everything is time based.  You can do a few things, if you think it’s worth the effort:

  • You can create a Segment (or a List) of all those that were skipped, and then send a one-time Campaign of the missing emails.  I recommend this approach as it’s fairly clean and low effort.  
  • You can create a temporary new Flow based on that Segment (or other rules) to better time a subsquent message tto “patch in” the missing message
  • Depending if you have a long wait time to the next message, you can “Insert a new Flow Message” with a Message Filter to “resend” the skipped message.  Just be careful on this as you don’t want subsequent folks in the Flow to get a duplicate/repeat message.

Each of those above needs a lot of testing/validation/filtering to make sure you don’t accidentally send a subscriber a duplicate message so triple check if the Segment (or Filter Rules) properly selects the ones that were inadvertently skipped.

 

Hope this helps!

 

---

Joseph Hsieh // retentioncommerce.com // twitter: @retenion 

View original
Did this topic or the replies in the thread help you find an answer to your question?

3 replies

retention
Partner - Platinum
Forum|alt.badge.img+62
  • 2025 Champion
  • 940 replies
  • Answer
  • September 5, 2023

Hi @tombarrow,

Once a user has been skipped into a Flow, you can’t move them back as everything is time based.  You can do a few things, if you think it’s worth the effort:

  • You can create a Segment (or a List) of all those that were skipped, and then send a one-time Campaign of the missing emails.  I recommend this approach as it’s fairly clean and low effort.  
  • You can create a temporary new Flow based on that Segment (or other rules) to better time a subsquent message tto “patch in” the missing message
  • Depending if you have a long wait time to the next message, you can “Insert a new Flow Message” with a Message Filter to “resend” the skipped message.  Just be careful on this as you don’t want subsequent folks in the Flow to get a duplicate/repeat message.

Each of those above needs a lot of testing/validation/filtering to make sure you don’t accidentally send a subscriber a duplicate message so triple check if the Segment (or Filter Rules) properly selects the ones that were inadvertently skipped.

 

Hope this helps!

 

---

Joseph Hsieh // retentioncommerce.com // twitter: @retenion 


Forum|alt.badge.img+1
  • Author
  • Contributor II
  • 3 replies
  • September 6, 2023

Thanks for your help @retention 


retention
Partner - Platinum
Forum|alt.badge.img+62
  • 2025 Champion
  • 940 replies
  • September 6, 2023

@tombarrow Happy to help.  Come back here to the community if you ever need more help in the future!

 

---

Joseph Hsieh // retentioncommerce.com // twitter: @retenion