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API get Gateway timeout

  • September 12, 2023
  • 3 replies
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Devphoenix
Active Contributor II
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Hi Team,

I hope you're doing well.

Please take a look at this issue where the Klaviyo GET API - https://a.klaviyo.com/api/profiles/?page[size]=1 - is giving a timeout error and returning a response with the error code of 504 Gateway Timeout.

 Here is the proper error response message that we received in our traces:

response: HTTP client request GET https://a.klaviyo.com/api/profiles/?page[size]=1: HTTP client response 504 Gateway Timeout: status: got 504, want 2XX

Thanks

Best answer by Brian Turcotte

Hi @Devphoenix!

My apologies for the significant delay here! Are you still experiencing the issue using the latest revision of endpoints? Our APIs team has made some updates recently that should cover issues like this.

 

Best,

Brian

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3 replies

Brian Turcotte
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Hi @Devphoenix!
 

I’m going to check on this with Engineering and I’ll update the thread ASAP!

 

Best,

Brian


Devphoenix
Active Contributor II
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  • Author
  • Active Contributor II
  • 17 replies
  • September 26, 2023

Hi @Brian Turcotte

I hope you're doing well. :)

Could you please provide an update on the status of this issue? It has been occurring regularly.

It would be helpful if you could share the ETA as soon as possible.

Thanks.


Brian Turcotte
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  • Klaviyo Alum
  • 1393 replies
  • Answer
  • October 18, 2023

Hi @Devphoenix!

My apologies for the significant delay here! Are you still experiencing the issue using the latest revision of endpoints? Our APIs team has made some updates recently that should cover issues like this.

 

Best,

Brian