Custom Integration - Update Record Not Working

Hi @snappyscripts!

I’m going to check on this with Engineering and I’ll update the thread ASAP!

Best,

Brian

Hi @Brian Turcotte any updates on this ?  
 

Also rather than posting our issues in the forum is there a direct email with can speak with someone on the engineering team

Hi @snappyscripts!

This is most likely due to a formatting error that is processed after the initial 200 response. Have you tried building the API call using our API docs by just filling in the blank/required spaces? This would help mitigate formatting errors:

• Update Profile

Then, I would recommend using an API testing service like Postman to test the API call, and if it still fails, send us the exact cURL request (from the API docs, with any sensitive information/API keys redacted) and response from this test, so that we can have more insight into the formatting you’re using.

Best,

Brian

Hi Brain,

Thank the reply, we have tried following the Update Profile API documents but they are misdocumented. We have opened numerous support tickets and we receive replies that do not offer any real solutions . 

Is there any way possible to schedule a call or connect with someone from the integrations team to help us ?  

Below are the most recent notes from our Dev team;

Yes. No luck. I just ran it again to be sure. Below is my sent/recv and the screenshot showing it not being updated. 
Eric

URL: https://a.klaviyo.com/api/profiles/01HBCAGPXQPBZ99VWECNSDR2RQ
PATCH {"data":{"type":"profile","id":"01HBCAGPXQPBZ99VWECNSDR2RQ","attributes":{"external_id":"WLMD_UNID_OxEx9yDq","email":"justin@snappyscripts.com","phone_number":"+18475082279"},"properties":{"$lead_stage":"INTAKE","$therapy":"ED","lead_stage":"INTAKE","therapy":"ED"},"meta":{"patch_properties":{"append":{"lead_stage":"INTAKE","therapy":"ED"}}}}} to https://a.klaviyo.com/api/profiles/01HBCAGPXQPBZ99VWECNSDR2RQ

OP: /api/profiles/01HBCAGPXQPBZ99VWECNSDR2RQ
HTTPCODE 200
RESPONSE: {"data":{"type":"profile","id":"01HBCAGPXQPBZ99VWECNSDR2RQ","attributes":{"email":"justin@snappyscripts.com","phone_number":"+18475082279","external_id":"WLMD_UNID_OxEx9yDq","anonymous_id":null,"first_name":"Justin","last_name":"Beck","organization":null,"title":null,"image":null,"created":"2023-09-27T22:00:27+00:00","updated":"2023-09-30T04:35:36+00:00","last_event_date":"2023-09-30T04:35:36+00:00","location":{"address1":null,"address2":null,"city":"Fairfield","country":"United States","latitude":41.1412,"longitude":-73.2637,"region":"Connecticut","zip":null,"timezone":"America/New_York","ip":"3.134.118.47"},"properties":{"Accepts Marketing":true,"Shopify Tags":[],"$source":"Marketing Event","$consent":["email","sms"],"$consent_timestamp":"2023-09-30T04:35:35.953Z","$therapy":"test2","$lead_stage":"init","therapy":"test3","lead_stage":"init"},"subscriptions":null},"relationships":{"lists":{"links":{"self":"https://a.klaviyo.com/api/profiles/01HBCAGPXQPBZ99VWECNSDR2RQ/relationships/lists/","related":"https://a.klaviyo.com/api/profiles/01HBCAGPXQPBZ99VWECNSDR2RQ/lists/"}},"segments":{"links":{"self":"https://a.klaviyo.com/api/profiles/01HBCAGPXQPBZ99VWECNSDR2RQ/relationships/segments/","related":"https://a.klaviyo.com/api/profiles/01HBCAGPXQPBZ99VWECNSDR2RQ/segments/"}}},"links":{"self":"https://a.klaviyo.com/api/profiles/01HBCAGPXQPBZ99VWECNSDR2RQ/"}}}

Please advise.