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"Add to Cart" and "Place Order" triggered from code but invisible on klaviyo


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Hi

We are using legacy API to track addToCart and placeOrder events

https://developers.klaviyo.com/en/v1-2/reference/track-get

GET request to https://a.klaviyo.com/api/track

 

We are getting successful response from API but events are not visible in klaviyo

 

example: 

Call we are using on place order a.klaviyo.com/api/track?data=eyJ0b2tlbiI6IlJ3Zj...…

 

So, implementation is OK but why metrics are not visible ? 

Best answer by Brian Turcotte

Hi @Maksym!

My apologies for the delay here!
 

Our legacy APIs are being depreciated this year, so I would recommend updating your integration to use the latest APIs if possible, which will also resolve this issue.

 

Best,

Brian

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2 replies

Brian Turcotte
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Hi @Maksym!

I’m going to check on this with Engineering and I’ll update the thread ASAP!

Best,
Brian


Brian Turcotte
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  • Klaviyo Alum
  • 1393 replies
  • Answer
  • January 23, 2024

Hi @Maksym!

My apologies for the delay here!
 

Our legacy APIs are being depreciated this year, so I would recommend updating your integration to use the latest APIs if possible, which will also resolve this issue.

 

Best,

Brian