Hello,
we have 3 stores shopify connected with Klaviyo.
We are using a flow to send email to abandoned carts, for 2 of them the link back to checkout is not working. For all 3 we are using {{ event.extra.checkout_url}}
Can someone point me on where and how this value is set ?
Thanks by advance
Best answer by In the Inbox
Hi @Llebielle
Thank you for posting your question in the community.
I am curious to better understand what is happening when you say the link isn’t working. Are you redirected to the homepage vs. the checkout/cart?
If that is the case, check out this post, as it might give you some insight into what is happening with the links.
https://community.klaviyo.com/campaigns%2Dand%2Dflows%2D30/abandoned%2Dcheckout%2Dflow%2Dcheckout%2Dlink%2Dis%2Dnot%2Dheading%2Dto%2Dcheckout%2Dpage%2D8774
If that isn’t what’s happening, could you please provide a little more detail about how the links aren’t working.
Best,
Bryan
View original