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"Opened Email" does not appear in status

  • November 14, 2020
  • 3 replies
  • 216 views

Hello, I recently discovered a problem with one of my emails :

When the email “n°2” on my flow is sent, the status “Received Email” appears, but when the user opens it, the status “Opened Email” does not appear…

The problem only occurs with email “n°2” of my flow, and this email is not considered “Spam”.

Best answer by Julie Hayes

Hi there-

 

Happy to assist.  It sounds like your emails are a bit too long and are being clipped by Email Service Providers.  Can you try editing the location of your tracking pixel and see if that rectifies the issue?

 

Have a great day!

-Julie

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3 replies

Julie Hayes
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  • Klaviyo Alum
  • 12 replies
  • Answer
  • November 16, 2020

Hi there-

 

Happy to assist.  It sounds like your emails are a bit too long and are being clipped by Email Service Providers.  Can you try editing the location of your tracking pixel and see if that rectifies the issue?

 

Have a great day!

-Julie


  • 0 replies
  • November 19, 2020
Julie Hayes wrote:

Hi there-

 

Happy to assist.  It sounds like your emails are a bit too long and are being clipped by Email Service Providers.  Can you try editing the location of your tracking pixel and see if that rectifies the issue?

 

Have a great day!

-Julie

Thank You very much Julie ! :P


Bom dia, tudo bem?

 

A mais de uma semana, fiz um Flow dentro da minha conta Klaviyo, e todos os e-mail, 100% deles está como status " IGNORADO ", não chega nem na caixa de spam de ninguém, já fiz várias e várias varreduras, para tentar descobrir o erro, não encontrei nada. Meu domínio está verificado, está tudo em ordem. Preciso que me ajudem a resolver isso, e tirar meus e-mails do Status " IGNORADO ".

 

Por gentileza, me ajudem!

 

Aguardo Retorno, Grato!