The thing is, both my Browse Abandonment and Abandoned Cart flows seem to have stopped working!? :-/ To my knowledge, I haven't made any changes, and as you can see, the flow triggers and flow filters seem correct, right?
I can clearly see in my e-shop (WooCommerce) that I have orders (Beställning) that have been abandoned (Avbruten). The reason for the abandoned order is: "Unpaid order cancelled - time limit reached. Order status changed from Pending payment to Cancelled."
I don't have any issues with other flows, such as various winback flows and thank you flows.
Can any kind soul help me please!
Best answer by retention
Hey @Herman, sorry to hear you’re having issues with your Abandoned Cart Flow.
One of the first things I check is to see if the “metric” is working properly. Since the Abandoned Cart Flow is triggered by the “Started Checkout” event, the first thing to do is to go to your Analytics → Metrics and make sure that those events are still being passed to Klaviyo.
Go to your sidebar, and click on “Analytics → Metrics” and look for the metric “Started Checkout.” If you click on it, it will show you a chart of recent events (or you can click on the Activity Feed Tab). Expand the chart out to last 30 days or longer to see a longer timeline.
See here:
Here in my Test Account example, for “Started Checkout” - it shows that I have no events in the last 30 days. Since the Abandoned Cart Flow you setup depends on these events to trigger the Flow, this could be the reason why the Flow is not working.
My experience for WooCommerce is that occasional updates, template changes, or plugin/extension additions can sometimes break the integration between Woo and Klaviyo. The wonderful thing about Woo is you can do just about anything - the tradeoff is, some of those things can break other things without warning.
If you aren’t seeing any events like above, first, make sure you have upgraded to the latest version Klaviyo - or disable the integration and re-integrate it with Klaviyo. Sometimes that kickstarts things back into place.
Hopefully that helps you get sorted, of course you should also reach out to Klaviyo support for more help or give us an update and perhaps someone with more experience with Woo and Klaviyo will chime in here.
Hey @Herman, sorry to hear you’re having issues with your Abandoned Cart Flow.
One of the first things I check is to see if the “metric” is working properly. Since the Abandoned Cart Flow is triggered by the “Started Checkout” event, the first thing to do is to go to your Analytics → Metrics and make sure that those events are still being passed to Klaviyo.
Go to your sidebar, and click on “Analytics → Metrics” and look for the metric “Started Checkout.” If you click on it, it will show you a chart of recent events (or you can click on the Activity Feed Tab). Expand the chart out to last 30 days or longer to see a longer timeline.
See here:
Here in my Test Account example, for “Started Checkout” - it shows that I have no events in the last 30 days. Since the Abandoned Cart Flow you setup depends on these events to trigger the Flow, this could be the reason why the Flow is not working.
My experience for WooCommerce is that occasional updates, template changes, or plugin/extension additions can sometimes break the integration between Woo and Klaviyo. The wonderful thing about Woo is you can do just about anything - the tradeoff is, some of those things can break other things without warning.
If you aren’t seeing any events like above, first, make sure you have upgraded to the latest version Klaviyo - or disable the integration and re-integrate it with Klaviyo. Sometimes that kickstarts things back into place.
Hopefully that helps you get sorted, of course you should also reach out to Klaviyo support for more help or give us an update and perhaps someone with more experience with Woo and Klaviyo will chime in here.
I wanted to express my sincere gratitude for your assistance. After two attempts, it now works! :-) Initially, I simply deactivating Klaviyo in WooCommerce and then reactivating it. However, upon carefully reading your guidance once again, I deactivated all components and established a new connection through the marketplace. I'm pleased to report that it's now functioning smoothly!
Your insight and support have been invaluable to me. Thank you immensely for taking the time to troubleshoot and provide such comprehensive instructions.
By clicking “Accept All Cookies,” you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts.
Privacy Preference Center
Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies
Site Analytics
Your Privacy
When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
Privacy Notice
Strictly Necessary Cookies
Always Active
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
Functional Cookies
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
Targeting Cookies
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Site Analytics
These cookies record your visit to our website, and are used to track your visit including information such as: web page interactions (clicks, hovers, focus, mouse movements, browsing, zooms and other interactions), referring web page/source through which you accessed the Sites, heatmaps and scrolls, screen resolution, ISP, and statistics associated with the interaction between device or browser and the Sites. If you are accessing our Services with a European IP address, you have been asked to consent to the use of these cookies (you are free to deny your consent).