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Exclude profile from all flows but not campaigns.


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Hello,

 

Is there a way to suppress profiles from all flows but not campaigns?  In other words, a customer has asked not to receive so many emails from us, so if we exclude them from flows, then they will only receive our campaigns which are more sporadic.  Is this possible?

 

Thanks all!

Best answer by In the Inbox

Hi @SamuelJH 

Thank you for posting your question in the community. 

My initial thought here is that you’d need a way to identify the contact as someone who should not receive any emails from a flow - perhaps a custom profile property.

Then, in each of your flows, you’d need to apply a Flow Filter that does not allow anyone to enter the flow when that property is set or has a specific value. Alternatively, you could create a static list and add people to the list. The same set up would apply to a list as a property where you’d need to update the flow filters to exclude anyone on that list.

I can’t think of a global setting that would apply across all flows without manually updating each flow, unfortunately.

Give that a shot and please let us know if you have any other questions.

@In the Inbox 

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In the Inbox
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  • 2025 Champion
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  • March 5, 2024

Hi @SamuelJH 

Thank you for posting your question in the community. 

My initial thought here is that you’d need a way to identify the contact as someone who should not receive any emails from a flow - perhaps a custom profile property.

Then, in each of your flows, you’d need to apply a Flow Filter that does not allow anyone to enter the flow when that property is set or has a specific value. Alternatively, you could create a static list and add people to the list. The same set up would apply to a list as a property where you’d need to update the flow filters to exclude anyone on that list.

I can’t think of a global setting that would apply across all flows without manually updating each flow, unfortunately.

Give that a shot and please let us know if you have any other questions.

@In the Inbox 


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  • Author
  • Contributor I
  • 2 replies
  • March 5, 2024

Hello Bryan,

 

Thank you.  I see what you mean.  I’ll action this and monitor…

 

Thanks! 🤘