Replies posted by foers

2 Replies

F
Contributor I
foersContributor I
posted in Integrations and Reviews

Attachments needs to be added

Hi @David To,Thanks for you reply!I really hope we can get further on this issue. I have tried through your customer service to get my message across, but I understand that you prioritized differently. Which is okay, but I still think there is something to be gained here for you as a platform. We may use Klaviyo a little differently than the majority of users, but I know several companies using Klaviyo today that send invoices separately because of this.The whole point of Klaviyo is to have a unified flow of messages, which we really love. The solution we have today is to separately deliver the invoices via our own smtp or ask the customer to do so. Not as good as it could be… Next to all emails, except personal and customer service is managed within Klaviyo with all its advantages, we also hope to be able to deliver this information through same channel. Looking more professional for us, delivered from same server as everything else and tracked same way.I really hope the Product Team

4
F
Contributor I
1 year ago
F
Contributor I
foersContributor I
posted in Integrations and Reviews

Attachments needs to be added

Hi there,Thank you, i’ve been using Klaviyo for many years but did not see this part until now :)I thought it would be related to something similar, however that does not justify completely excluding the possibility of attaching files. It should be up to the user of your platform to decide and not Klaviyo.I do understand that email filters are more likely to prevent delivery of a message if it contains attachments but simply excluding is not the solution.There are several ways you could enable this feature to obey the security aspect. If someone wants to send malicious emails, they will do it nevertheless if you are blocking the feature to upload attachments or not. It sounds more like a blanket excuse not to develop this further.In our case we would not like to send attachments in our regular emails as mentioned, but for our transactional invoice emails are they are not manually read when it comes to B2B. I am sure your company as well as ours are using automated processing of attachm

4
F
Contributor I
1 year ago

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