Replies posted by SketchBox

8 Replies

M
Contributor I
Matthew ChoateContributor I
asked in Developer Group

Is Klaviyo down right now??

your support only works if you have access to your account after log in, which you’ve proved today isn’t reliable. You also failed to actually give any instructions on how to specifically contact support, do you have a phone number or email that will continue to work when your site goes down?

11
David To
Klaviyo Employee
1 year ago
G
Contributor I
GKhairContributor I
asked in Accounts and Settings

Something is amiss. When logging in

Resolved? for who exactly? I still can’t use a lot features in my account?

4
S
Contributor I
1 year ago
M
Contributor I
Matthew ChoateContributor I
asked in Developer Group

Is Klaviyo down right now??

hey @David To no, it certainly is not resolved. SMS is still down for my account. And thanks for the comment about scheduling posts, we dial in our deals based on demand and this epic mess up on your end screwed that all up. 

11
David To
Klaviyo Employee
1 year ago
M
Contributor I
Matthew ChoateContributor I
asked in Developer Group

Is Klaviyo down right now??

Thank you for the reply, but this doesn’t explain how long we’re expected to deal with the issue. I’m subscribed, but these aren’t intermittent app issues, the whole and website are down for a significant amount (if not all) of your client base. 

11
David To
Klaviyo Employee
1 year ago
G
Contributor I
GKhairContributor I
asked in Accounts and Settings

Something is amiss. When logging in

@David To a simply copy and paste your script won’t suffice here, you spent how much time getting us prepared for black friday with the your promo for your company. Hosted live events, instilled all sorts of trust, and now on the biggest day of the year we get placation and obfuscation. We’re using your company for our promo, based on your company’s direction to do so, and here we are. You’re leaving us high, dry, chaffed, chapped, pissed, and your site is “amiss”. REAL ANSWERS ABOUT WHAT IS GOING ON will be appreciated and not met with comments like these, but feel free to keep copying and pasting - and see how many services start overnight to avoid putting all their eggs into your dumpster of a basket  . “intermittent app issues” isn’t what’s happening, is the status page broken too? Can you give us an honest list of what actually works?

4
S
Contributor I
1 year ago
M
Contributor I
Matthew ChoateContributor I
asked in Developer Group

Is Klaviyo down right now??

THE SILENCE IS DEAFENING @David To 

11
David To
Klaviyo Employee
1 year ago
M
Contributor I
Matthew ChoateContributor I
asked in Developer Group

Is Klaviyo down right now??

@David To that and a token will get you on the subway. In case your not familiar with the phrase what you did was placate a large group of business owners who have set up their own customer service. We know when you’re buying time, just tell us what is going on instead of copy and pasting a script that lists steps we’ve all already taken. 

11
David To
Klaviyo Employee
1 year ago
M
Contributor I
Matthew ChoateContributor I
asked in Developer Group

Is Klaviyo down right now??

THIS IS SO MESSED UP. They also shut down all of their support emails, so the only way to contact them is through the app or website which are both completely down. On black friday of all days. I wonder how sued they’re gonna get for this, because denying the problem and not reaching out to clients on the biggest day of the year might bring mailchimp and every other SMS provider back to life and highlight their bloated team of engineers who apparently can’t do shit other than avoid addressing the issue. WE NEED ANSWERS. NOW. KLAVIYO WHERE ARE YOU?! Do I need to use my other platforms or are you going to be honest about what’s going on?

11
David To
Klaviyo Employee
1 year ago

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