Replies posted by AdamB

6 Replies

A
Contributor III
AdamBContributor III
asked in Email Templates and Coupons

Order confirmation email - Dynamic table is showing wrong total for line items with quantity more than 1

Hi @Irrra, Thanks for your suggestions. I will follow your steps and see if I can fix the issue accordingly. Best,Adam

3
Irrra
Expert Problem Solver II
1 year ago
A
Contributor III
AdamBContributor III
asked in Email Templates and Coupons

Dynamic table line item image is not showing

Hi @Irrra , Thank you for your response. I will give your recommendations a try! Best,Adam

2
A
Contributor III
1 year ago
B
Contributor I
buildwithriseContributor I
asked in Email Templates and Coupons

Wrong Product Variant Image On Order Confirmation

Hello @stephen.trumble ! We are having the same exact issue as @buildwithrise Can you help with the correct statements for other post transactional emails?: Order Shipped, Order Out For Delivery, Order Delivered, and Order Cancellation notifications Many thanks!Adam

9
A
Contributor I
9 days ago
C
Contributor I
cassosbornContributor I
asked in Email Templates and Coupons

i accident edited an email template - how do I get the original back?

Hello @Taylor Tarpley , I am having this same issue, where I edited the Out for Delivery template and saved it with incorrect dynamic image content, and now no image will show in the test emails. I am using the new template editor, but can find no way to revert to the original template after it has been saved.  Can you help with either the correct info on how to set up the dynamic image in cell content or how to revert to the original template and I can redesign? Thanks!Adam

2
A
Contributor III
1 year ago
A
Contributor III
AdamBContributor III
asked in Sign-up Forms

Mobile display issue with email confirmation form

Thanks for your response, @Taylor Tarpley So there is no solution for this mobile display error? I find it odd that Klaviyo, with all its functionality doesn’t have a way to properly display this opt in email. As it is often the first email a potential customer may receive from a company, it does not instill customer confidence that a company “has their stuff together”.do you know if this issue is being addressed anytime soon? Thanks!Adam

5
F
Contributor I
1 month ago
C
Contributor I
canContributor I
asked in Sign-up Forms

e-mail confirmation custom

Hello, I am having a display issue with the confirm subscription email on mobile. Hoping someone can help. I am receiving the confirmation emails very small on mobile, while the emails look just fine on desktop. The mobile preview in the editor looks fine, like this: But when it is received in both my ios inbox as well as in the gmail app, it appears like this: I have compared all settings to other templates that are displaying just fine in mobile, and made similar settings in this form. I have the form width set to 600 px. The editor for this email form is rather limited and seems like the classic editor, so not really much to play around with. Am I missing something? Thanks in Advance!

3
Taylor Tarpley
Community Manager
1 year ago

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