Replies posted by viralsweep1

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viralsweep1Contributor I

asked in Developer Group

How to handle updating profile based on email and phone number

I guess there is no good solution for this? What we are going to do is if the same phone number is used with a different email address, we will just create a new contact record with that email address and drop the phone number from the contact record. The contact record with the existing phone number will remain the same. This seems like the only viable option when you have two people (e.g. husband and wife) signing up for something with different email addresses but the same phone number.

7 months ago

viralsweep1Contributor I

asked in Developer Group

How to handle updating profile based on email and phone number

Hi @viralsweep1 I believe Klaviyo’s profile data is linked to email first, so even if two people have the same phone number, if the emails are separate, then those users will have two separate profile IDs. However, important to note, if both of those profiles with the same number are sent an SMS campaign, one of the profiles will not receive the campaign because it will be considered a dupe, although both profiles will still exist within Klaviyo and you could send separately to them . This post in the community explains it a bit better Do any other champions have any thoughts? @In the Inbox @Gabriel L. @Omar @Bobi N. @chelsgrove @retention @Akers Digital Thanks, but the problem is if you try to create a new profile with a new email address, but the same phone number on that profile already exists for a different email address, klaviyo API rejects it for duplicate phone number. What are we supposed to do in this case where a husband and wife for example share the same home ph

7 months ago

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