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[Ask the Experts] How Artificial Intelligence Drives Real Results

(Thu, 25 Apr, 3:00 pm)

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Replies posted by ajensen

4 Replies

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Oldest first

Quiet OwlContributor II

asked in Campaigns and Flows

Two Triggers for One Flow?

Need to do this for sending product review flows. Need the flow to have 2 triggers, 1 if they are eligible for a review request (condition sent by the review app) and then 1 if their order has been delivered (condition sent by shipping app). How would I do this?

1 year ago

tangleartistryContributor I

asked in Campaigns and Flows

Exclude products from abandoned cart emails

I’m on BigCommerce and want to exclude digital products from showing in my abandoned cart email. I tried using {% if not event.extra.line_items.digital_items %} wrapped around the same text you show above but it doesn’t work. Well at least when I try to preview or send myself a preview, I get an error. I also tried wrapping my the text with the name of the product (we only sell 1 digital product) and that didn’t work either. I tried both {% if not event.Items == 'Shipping Protection' %} and {% if not item.product.name == 'Shipping Protection' %} and neither worked. Can anyone help me with this? Much appreciated. Thanks!

1 month ago

ReynaldyContributor III

asked in Analytics and Deliverability

How to get and put tracking numbers on various suppliers.

@alex.hong Ok, thanks for the response. I’ll look around for a developer that can do this for us.

1 year ago

ReynaldyContributor III

asked in Analytics and Deliverability

How to get and put tracking numbers on various suppliers.

Question regarding sending multiple tracking numbers in a shipping email.Right now, a tracking email is sent out for each “package” we send out that is linked to an item or items in an order. This is due to us dropshipping from multiple suppliers.Is it possible to somehow tell Klaviyo to wait to send out a tracking email until a certain time to see if any other part of the order has shipped? We are on BigCommerce and our current flow is manual entry into Shipstation > BigCommerce > Aftership > Klaviyo. Soon it will be automatic entry from our suppliers (via Flxpoint) > BigCommerce > Aftership > Klaviyo. This means that tracking info will be updated as soon as our suppliers update it and send it via API mean and order with 8 items that has different tracking numbers for each package (we sell large items that a lot of the time can’t fit in 1 box) will then cause Klaviyo to send out 8 different tracking emails. I’m trying to avoid this.Hope this was explained well enough

1 year ago

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