Replies posted by MattR

5 Replies

M
Contributor I
mostlyalexContributor I
asked in Campaigns and Flows

Deleting a Branch in a Flow A/B Test

@mostlyalex This is a great question, and I suspect that the reason you haven’t gotten more responses on this thread is because most Klaviyo users aren’t aware of this flaw in the system, and the enormity of the implications.The only way to preserve all historical data for a flow (as far as I know) is to never delete any emails from it that were sent at any point in the past. In other words, if you use a conditional split to test something like time delays, number of emails in the flow, different offers, etc, you must keep all of the emails in the losing branch in draft mode within that flow for all of eternity. If you delete them, you lose the data, and your MoM, YoY reporting on that flow will forever be incomplete.The only way that I know of to keep your flow from becoming this spaghetti tangle of ghostly draft branches is to create one Random Sample Conditional Split somewhere in your flow, set it to 100%, and then move all drafts into the No path. The more testing you do, the long

4
MattR
Contributor III
1 year ago
K
Contributor I
KonstantinaSatoriContributor I
asked in Accounts and Settings

Email/ Contact Cost and Klaviyo Billing Question

I appreciate the explanation @alex.hong. While I accept that the inaccurate verbiage around billing is meant to protect Klaviyo’s bottom line until you can get the system functioning the way you intend for it to, it is still inaccurate. So it’s not really about how I “feel” about the verbiage. The verbiage of all of your documentation around billing is simply, by definition, misleading. And it is intentionally misleading insofar as your goal is to get your users to pay for the number of profiles in our accounts, despite the fact that we don’t have to. Even in your last response, after the quoted explanation, you repeat the false claim that I was questioning in the first place: “Klaviyo charges users based on the amount of contacts in an account and the number of emails sends that will be going out to these accounts.“ Can we agree that this isn’t technically true? Again, for anyone reading, Klaviyo does not charge users based on the amount of contacts in our accounts. That is how Klaviy

8
MattR
Contributor III
1 year ago
K
Contributor I
KonstantinaSatoriContributor I
asked in Accounts and Settings

Email/ Contact Cost and Klaviyo Billing Question

@alex.hong, correct me if I’m wrong, but I believe that your response to @KonstantinaSatori above is misleading.The truth is, Klaviyo’s email plans are determined not by the number of contacts in your account, but rather by the number of contacts that you send to in a single blast (plus the number of emails that you send out each month).In the screenshot below, you can see how the language on the right is misleading -- it gives the impression that the highlighted column corresponds with the number of contacts in your account. However, that column is actually the number of people you can send to in a single blast.  In other words, you could have a million contacts (active or not) in your account, but as long as you only send 10,000 emails per month total (between your campaigns and flows), and you only blast to 1000 people at a time, then you only need to pay for the $30 per month tier.I’m curious why Klaviyo keeps claiming, in all of your documentation and in this forum, that Klaviyo's

8
MattR
Contributor III
1 year ago
L
Contributor I
LuukeeContributor I
asked in Accounts and Settings

Billing: Active Profiles vs Recipients a month.

@Warran and @Luukee, your confusion here is not at all surprising. Klaviyo’s billing structure is highly deceptive.@Admire Marketing also seems confused about how Klaviyo’s billing works, because in their response above they say “Klaviyo only charges you for active profiles.” In fact, the number of active profiles in your account has nothing to do with how you are charged. @marissanunez ‘s suggestion that “the best way to manage your pricing is to regularly clean your list and suppressing them so they are not active profiles“ is also incorrect.The truth is, their email plans are determined not by the number of contacts in your account, but rather by the number of contacts that you send to in a single blast (plus the number of emails that you send out each month). I go into more detail in this post, but the gist is as follows:In the screenshot below, you can see how their language is misleading -- the language on the right gives the impression that the highlighted column corresponds wit

7
Lorena Jaqueline
Active Contributor I
1 year ago
J
Contributor I
JuleeFContributor I
asked in Accounts and Settings

Billing for contacts in multiple lists

Hi @retention & @JuleeF Klaviyo says in their documentation that their email billing structure is based on the number of contacts in your account. However, this is not true, and I suspect that they are being deliberately unclear with their language so that you self-opt into a higher dollar tier than you need to.The truth is, Klaviyo’s email plans are determined not by the number of contacts in your account, but rather by the number of contacts that you send to in a single blast (plus the number of emails that you send out each month).In the below screenshot, you can see how their language is misleading -- the language on the right gives the impression that the highlighted column corresponds with the number of contacts in your account. However, that column is actually the number of people you can send to in a single blast!  In other words, you could have a million contacts in your account, but as long as you only send 10,000 emails per month total (between your campaigns and flows),

4
Taylor Tarpley
Community Manager
1 year ago

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