Replies posted by JNJOYBE

3 Replies

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JNJOYBEContributor II

asked in Lists, Segments, and Profiles

Postmaster problem with unknown address in our DB

Hello,2.5 years later, we are back with the same problememail (in our DB) sent to xxx@xxx.com get a postmaster back from yyy@yyy.com which is not in our DBhow to get rid of this?At the same time, we feel that the performance of our newsletter are abdnormally bad and think there is a link between this problem and the performance

9 months ago

JNJOYBEContributor II

asked in Lists, Segments, and Profiles

Postmaster problem with unknown address in our DB

Hello again, we are very new on KLAVYIO. And all people having access to our DB are also looking like me « where does that come from » ?nobody knows. It’s like ghost.help is highly appreciated.

9 months ago

JNJOYBEContributor II

asked in Lists, Segments, and Profiles

Postmaster problem with unknown address in our DB

Hello Joseph,thanks for taking your time helping me. We imported via CSV with proper langage. On top, these « ghost » emails are not with special character. See pictures below.our Klavyio is linked with our Shopify but I double checked, none of these address are from Shopify. they are completely unknown and impossible to find in our Klaviyo DB ! But every time we are sending an email, we get these postmaster emails(see below example) :(

9 months ago

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