Replies posted by ringscompany

8 Replies

D
Contributor I
DCoreyTContributor I
asked in Campaigns and Flows

List of all available tags?

Followed the instructions but could not enter a phone number from customer profile into an email.I’ve tried each of the top 6 results in Klaviyo academy and klaviyo community.Nothing works.These codes I’ve tried:{{ person|lookup:'Phone' }}and{{ person|lookup:'Phone Number'|default:'' }}I’m just looking to show a blank space if the person’s profile has no phone number in contact information. And input the person’s phone number dynamically if Klaviyo/Shopify have the phone number.Can anyone give me the correct merge tag?By the way, even the screenshots in this answer are outdated. There’s no insert property in the editor for tect block I’m looking at. There’s a “add personalization” button which seems to function as this poster said the insert property dialog would-- but does not show me any phone property.   

2
R
Contributor IV
6 months ago
R
Contributor IV
ringscompanyContributor IV
asked in Email Templates and Coupons

Do you have a best-practice for "number of text characters" per line and formatting / line breaks in your emails?

Hi Alex,Strangely enough, Email On Acid did not reveal these issues. I’ll note the Styles section idea for later.Right now we’re just doing simple text only versions of the robust visual emails we’d planned.Not using the template editor or HTML stuff. Just picking texts that can be sent without any logistics or visuals needed (whether they’d improve the experience for readers and performance of campaigns is unknown at this time, though I expect they will when we figure that stuff out).Something is better than nothing kind of thing. Honestly, I had to make that decision after 10 months with a Klaviyo account and a shop full of employees who’d yet to figure out even the basics of template design (and what we want to do is much bigger than basics)...text only seems like a small win to get us some momentum. That said, once we get our visual templates designed I have no problem at all having the team put every paragraph in there twice-- one with sentences wrapped at a pre-set character limi

7
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Contributor IV
1 year ago
R
Contributor IV
ringscompanyContributor IV
asked in Email Templates and Coupons

Do you have a best-practice for "number of text characters" per line and formatting / line breaks in your emails?

Nevermind, spoke too soon. 80 character text wrapping is not the answer. :(Hopefully we’ll look later today or tomorrow and someone more experienced with Klaviyo will jump in and make my day!

7
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Contributor IV
1 year ago
R
Contributor IV
ringscompanyContributor IV
asked in Email Templates and Coupons

Do you have a best-practice for "number of text characters" per line and formatting / line breaks in your emails?

OK 80 characters looks pretty good on desktop gmail and Apple gmail for a few small tests. We'll try that as our new default for a few programmed emails in Klaviyo and see what happens. *crossing fingers* I’d still really like to know WHY this is true (if it indeed is true) and whether this is congruent with any published best practices Klaviyo has on the subject!

7
R
Contributor IV
1 year ago
R
Contributor IV
ringscompanyContributor IV
asked in Email Templates and Coupons

Do you have a best-practice for "number of text characters" per line and formatting / line breaks in your emails?

Our test email on gmail mobile apple iphone device trying to solve this. Allowing Klaviyo to go all the way across looks pretty okay here (but the drawback is the same thing is waaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaayyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy lengthier and a poorer reading experience on desktop gmail though. Wrapping characters at 65 or 75 across, however, may looks great on desktop gmail-- but the same thing is rendering weirdly in Apple gmail mobile iphone reader. Compare the 65 wrap here where there is a random line break in the middle after the word “across” and two lines down at the word “for”.It seems there must be a way to wrap text that doesnt cause problems in mobile versus desktop view. (And this is just gmail Apple iphone versus Gmail web client...if the problem is happening here, no doubt other mobile vs desktop client situations are having similar or worse problems with rendering consistently).

7
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Contributor IV
1 year ago
R
Contributor IV
ringscompanyContributor IV
asked in Email Templates and Coupons

Do you have a best-practice for "number of text characters" per line and formatting / line breaks in your emails?

Our test email on desktop Gmail trying to solve this.Wrapping characters at 65 across looks great-- though 75 looks pretty good too.Allowing Klaviyo to go all the way across looks pretty awful on desktop gmail though.  

7
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Contributor IV
1 year ago
R
Contributor IV
ringscompanyContributor IV
asked in Email Templates and Coupons

Do you have a best-practice for "number of text characters" per line and formatting / line breaks in your emails?

 Here’s a picture of how an email looks in a desktop browser client (Yahoo and Gmail and Outlook, this is Yahoo) at top and bottom a screenshot from the same email read on an Apple iphone device with random end of line after “members” and after “inbox”. We’re seeing random line breaks just about every paragraph on a mobile device. Could use some help! I was thinking the images may help...

7
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Contributor IV
1 year ago
cassy.lee
cassy.leeKlaviyo Alum
posted in Getting Started with Community

Welcome and Nice to Meet You!

Hello everyone,I’m Danny Welsh. I’m co-founder and marketing director for a couple jewelry ecommerce brands that use Shopify and are dipping our toes into the Klaviyo waters after a lot of email marketing disappointments.I’m passionate about persuasion. It’s one of my favorite things in the world, and I love that you get to make money doing it-- and feel good, too, if you truly have a conviction that your customers are better off with your product or service than the cash they exchange to get it.

157
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Contributor I
5 days ago

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