Replies posted by DanaP
Thanks @Julia.LiMarzi for the quick response and details.For this case, I don’t believe the @cloud address was a unique email generated by Apple as this consumer used this email to place several other orders months before the update. I think merging his @gmail to his @icloud address so that the @icloud is the primary recognized by the Klaviyo Abandoned Cart flow might work best. This way once he completes his order with his @icloud address, the flow will recognize it and know not to send any notifications. Also, he wouldn’t receive a flow to his @gmail since it will no longer be on file within Klaviyo. I’ll have my Customer Service team reach out to this individual and see if he’d like his emails merged to @icloud where he places orders from. Thanks again!
I have a customer who keeps receiving an Abandoned Cart flow after placing an order and I think I know why but not sure how to resolve it.Their flow was triggered and sent to their @gmail address but their actual WooCommerce order was placed with their @icloud address. Is there a way for Klaviyo to recognize that the @gmail and the @icloud is the same customer to prevent future Abandoned Cart flow emails once the customer places their order with their @icloud address?Thanks,Dana
My apologies, please disregard my inquiry. As it turns out it is completely user error. I set the wrong time zone and therefore that is why it didn’t send as expected. I just canceled and rescheduled my campaign, this time paying very close attention to the time zone.Enjoy your evening!
Hi @retention thanks so much for the quick response and welcome. Your insight is very helpful to better understand what tier I might need to consider with Typeform as I get started.I also have an update since my post yesterday regarding how Typeform considers “responses” for their billing. I’ll include that answer here in case anyone else is wondering like I was. One of their reps confirmed for me directly, “When we talk about responses we count the ones that complete a survey and submit their responses (regardless of the number of questions each recipient answered).”
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