Replies posted by mendelspeas

1 Reply

M
Contributor I
mendelspeasContributor I
asked in Lists, Segments, and Profiles

How to delete event history and recipient records when deleting a profile?

Thanks for your responses.The reason we are asking this question is exactly as you’ve mentioned, we want to re-trigger a ‘Welcome Flow’ for returning customers.We have a subscription box store, kind of like harrys.com and blueapron.com, where customers buy into a subscription plan. Customers may cancel their plan and then restart it for any reason; for example, because they went on vacation and are now back. When they restart the plan, we need to re-trigger a ‘Welcome’ series of emails, which contain important information about how things work that they may have forgotten about.We read the guide on Customer Winback Flows. However we still don’t see a good solution. The guide on Winback Flows suggest to set a re-trigger and a another email within the same Flow. But that may only be used a few times, because we could only build a finite number of steps in a Flow. Our customers might cancel and restart their plan many times. So for scalability, we want to build a ‘Welcome’ Flow that can b

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Taylor Tarpley
Community Manager
2 years ago

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