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[Ask the Experts] How Artificial Intelligence Drives Real Results

(Thu, 25 Apr, 3:00 pm)

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Replies posted by SBESIM80

6 Replies

Newest first

Oldest first

ramiroContributor I

asked in Accounts and Settings

My account has been disabled

I have responded to every single email you sent me and opened multiple support tickets and every single time received the same automated email telling me to clean my list (which I had done and every single email I sent also stated this was done). I have attached my emails for your colleague and there are NINE in total all of which confirm I have done as requested and qsk for next steps, to which I received 3 automated replies.In addition there are the support tickets I also opened up. Saying that you’ve contacted me when every email was the exact same and fails so answer any questions I asked hardly counts. I do see multiple people on here with similar issues around support though. Thank you

2 years ago

iangelContributor I

asked in Accounts and Settings

My account is disabled but it's still being charged

I have responded to every single email you sent me and opened multiple support tickets and every single time received the same automated email telling me to clean my list (which I had done and every single email I sent also stated this was done). I also said this in my above comment - so I don’t know what you mean by saying I haven’t responded? I have attached my emails for you there are NINE in total to which I received 3 automated replies. In addition there are the support tickets I also opened up. I think there seems to be an issue on your end with reading anything I say.

2 years ago

iangelContributor I

asked in Accounts and Settings

My account is disabled but it's still being charged

My account was disabled and I have done everything requested by Klaviyo, cleaned my list etc and still nothing. I have reached out to them about 10 times now through the support tickets, chat and email and keep receiving either no reply or the same automated email telling me to clean my list which I have already done.It’s been two weeks and my account is still disabled and I still have no information on how long it will be this way or what else they want me to do to unblock it. Meanwhile they’re still charging me $85 a month for terrible service and a product I cant use. Has anyone else had this problem? How long was it blocked for? Is there a way to get some help from anyone in this company?

2 years ago

ramiroContributor I

asked in Accounts and Settings

My account has been disabled

My account was disabled and I have done everything requested by Klaviyo, cleaned my list etc and still nothing. I have reached out to them about 10 times now through the support tickets, chat and email and keep receiving either no reply or the same automated email telling me to clean my list which I have already done.It’s been two weeks and my account is still disabled and I still have no information on how long it will be this way or what else they want me to do to unblock it. Meanwhile they’re still charging me $85 a month for terrible service and a product I cant use. How long was it blocked for? Is there a way to get some help from anyone in this company?

2 years ago

pinktulipContributor I

asked in Accounts and Settings

My Account was Disabled

We are having the same experience. This company has the worst customer service I’ve ever experienced.My account was disabled and I have done everything requested by Klaviyo, cleaned my list etc and still nothing. I have reached out to them about 10 times now through the support tickets, chat and email and keep receiving either no reply or the same automated email telling me to clean my list which I have already done.It’s been two weeks and my account is still disabled and I still have no information on how long it will be this way or what else they want me to do to unblock it. Meanwhile they’re still charging me $85 a month for terrible service and a product I cant use.

2 years ago

VictoriaConceicaoContributor I

asked in Accounts and Settings

Klaviyo Isn't Loading

Hello, i am having the same issue and have also completed the following trouble shooting efforts - Tested incognito mode- Tried different browsers: Chrome, Safari, and Opera- Updated the MacBook- Updated Chrome-Turned off firewalls- Turned off all ad blockers Was this resolved for anyone? I can’t find any useful advice on this @Dov @VictoriaConceicao Thank you and looking forward to hearing from you!

2 years ago

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