Replies posted by NextLevel

9 Replies

NextLevel
Contributor IV
NextLevelContributor IV
asked in Sign-up Forms

Collecting First Name via Multi-Step Form and use in Welcome Flow does not work

@Dov: Thanks for taking the time to answer.  I have double-checked the settings and can confirm that the field was set to “required”. One odd thing I have noticed is that the first name does appear in all profiles I have used to test the sign-up process. So there is no problem with getting and saving the information, but with filling the variable.   Is there maybe a time lag between the sign-up and the data being fully saved in the profile?  Best

6
NextLevel
Contributor IV
2 years ago
NextLevel
Contributor IV
NextLevelContributor IV
asked in Sign-up Forms

Collecting First Name via Multi-Step Form and use in Welcome Flow does not work

Hi @Dov! Thanks again for your detailed instructions.  I changed the variable to {{ first_name }}Before it was {{ first_name|title|default:'' }}and checked that the text is not in white color. It was not  After testing, I can confirm that:The first name appears in the email.  The first name is captured as a default property. Then I changed the variable to {{ first_name|default:'' }}After testing, I can confirm that:The first name appears in the email.  The first name is captured as a default property.So this is working now  However, during testing, I realized that the double opt-in email is already triggered when the user adds the email address (first step).I could then confirm the opt-in and get the welcome message anyway without adding the additional info in steps 2 (name) and 3 (interests).That’s not good at all, as I have built flows based on step 3 (interest). Is there any way to holding the double opt-in email back until the user fills in all information in the multistep form?  T

6
NextLevel
Contributor IV
2 years ago
NextLevel
Contributor IV
NextLevelContributor IV
asked in Sign-up Forms

Collecting First Name via Multi-Step Form and use in Welcome Flow does not work

Hi @Dov! Alright. In my opinion, the order (email, name, interest) would make more sense because I get the “buy-in” from our users and then just collect additional data. To me, it seems more likely that users are open to add more data after submitting their email address. But I don’t want them to get the double opt-in email so early in the process, so I changed the order as you proposed. Maybe I will A/B test this in the future.  Thanks for your help. I really appreciate it. Have a good one! 

6
NextLevel
Contributor IV
2 years ago
NextLevel
Contributor IV
NextLevelContributor IV
asked in Accounts and Settings

Klaviyo Partners | How to get credit for clients?

Hi @Paul S! Thanks for taking the time to answer. That's making a lot of things clear.  How do my team members request access to the Partner Portal? Do we share the same Partner Portal, then, or does everybody have their own? Best

6
NextLevel
Contributor IV
2 years ago
NextLevel
Contributor IV
NextLevelContributor IV
asked in Accounts and Settings

Klaviyo Partners | How to get credit for clients?

@NextLevel, it will be the same partner portal used across your organization but each user can create their own login to that portal.  Hey @Paul S,how do they create logins? Via the sign-up form for Klaviyo Partners or somewhere within our existing Partner Account?   

6
NextLevel
Contributor IV
2 years ago
NextLevel
Contributor IV
NextLevelContributor IV
asked in Accounts and Settings

Klaviyo Partners | How to get credit for clients?

@NextLevel, yes have them use that “Request An Account” link and they can then enter in their email and password. They should receive an automated email to confirm/verify and they should be all set!  Perfect, that worked! Have a good one! 

6
NextLevel
Contributor IV
2 years ago
NextLevel
Contributor IV
NextLevelContributor IV
asked in Analytics and Deliverability

Facebook Tracking incomplete after Klaviyo Setup

Hey @retention !Thanks for taking the time to answer. That helps a lot. We are digging deeper into the topic and if there is anything else we discover, I’ll add it here. BestHendrik

2
NextLevel
Contributor IV
1 year ago
NextLevel
Contributor IV
NextLevelContributor IV
asked in Sign-up Forms

Teaser is oval instead of round

@David To thanks for your answer. I will check that and come back, if that shouldn’t be the solution to the problem.  Have a good one! ✌🏻Hendrik

2
NextLevel
Contributor IV
1 year ago
NextLevel
Contributor IV
NextLevelContributor IV
asked in Campaigns and Flows

Shopify product description shows with HTML tags

@In the Inbox thanks for your answer.It works, but then there are no blank spaces between sentences and no paragraphs 😃Any idea how to solve this? 

2
NextLevel
Contributor IV
4 days ago

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