Replies posted by homerunpet

3 Replies

H
Contributor I
homerunpetContributor I
asked in SMS

How to know about how many sms I have sent out after the customers flll in the sms opt-in?

Hey @homerunpet  Thank you so much for reaching out to the Klaviyo Community! Happy to help. You can check how many emails and sms messages have been sent from your account by going to the account overview section of your dashboard.  They do have to reply with one of your confirmation keywords in order to collect explicit consent from each customer. However a profile will still be created if they do not reply, but will not have sms consent applied to the profile and therefore will not be eligible for sms messages. Hope this helps! Thank you for being part of the Klaviyo Community! Hello Stephen Thanks so much for answering but that is not what iam asking about. As I have set up a multi-step email & sms sign up form, and users’ profile will be created in the corresponding list after they consent to the subscription.Here is my question, these profiles in the list, they are just part of the users who have received my email or sms, because they have consented, so their informations

2
H
Contributor I
2 years ago
H
Contributor I
homerunpetContributor I
asked in Campaigns and Flows

I want to set a flow for a particular product.

@homerunpet Add trigger filter ”Item - Contains or Equals - Product A”, this will make only people who buy that product triger this flow (if you say contains it will include people who buy this and other items in the same order, if you say equals it will only add people who buy just that one item) Then add flow filter “what smething have done or not done - placed order - equals 1 - overall - where item is - Product A” so this way you will make sure that only people who are buying this item first time can go through this flow Above is related to how you explained you wanted it set up.. How I would set it up is use the same trigger filter from above and use flow filter has never been in this flow before.. this way people cant get into this flow twice but we dont care if they bought this item before or not because we still want to send them that cross-sell email. Hello BobiI set up the flow according to your guide. But the preview of the setup shows it is not working properly. I chose a

3
Bobi N.
Partner - Platinum
2 years ago
H
Contributor I
homerunpetContributor I
asked in Accounts and Settings

How to change the email avatar?

Hi there @homerunpet, Welcome to the Community. If you would like to change the profile picture when sending an email, i.e. the image of your profile that will be shown in your recipients' inbox, then you need to update the profile picture with the Email Service Provider you registered with, for example, Google In such case, you can refer to this article. Also on iOS devices, if you are viewing your mail it will set the initials of the sender as a default contact photo. For example, receiving mail from Abcd@xyz. com would show an A if you did not add this email contact to your device or if the sender’s email doesn’t come with a profile photo.   Thanks, Alex Thanks for your answer AlexBut the article you referred to is not leading to the destination properly.

5
alex.hong
2 years ago

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