Replies posted by dcmaia

8 Replies

D
Contributor IV
dcmaiaContributor IV
asked in Email Templates and Coupons

Can't add products to product grid unless they're on the same page

Oh god, the issues are spreading 😂 I can no longer see previews or send them. Whoever's pranking me and slowly making klaviyo more and more unusable, you can stop now 

4
stephen.trumble
Community Manager
1 year ago
D
Contributor IV
dcmaiaContributor IV
asked in Email Templates and Coupons

Can't add products to product grid unless they're on the same page

lol the universe really doesnt want me to figure it out. also get an error when I try contacting support

4
stephen.trumble
Community Manager
1 year ago
D
Contributor IV
dcmaiaContributor IV
asked in Email Templates and Coupons

Can't add products to product grid unless they're on the same page

Also, this problem happens on Chrome only. If I try it in Safari, it looks like I can add different products, but then I get an error: 

4
stephen.trumble
Community Manager
1 year ago
D
Contributor IV
dcmaiaContributor IV
asked in Campaigns and Flows

Is the New Editor Auto-Save feature broken?

I'm revisiting this topic, because we're running into trouble with this again.Rearranging blocks, then clicking 'Done' sometimes doesn't save that commit the change. We'll preview the email and everything is out of order. Clicking 'Save and Exit', despite the name, doesn't save it. We come back in, and things are out of order. The only way we know to get around this reliably is to rearrange one block, refresh, see what got put out of order, rearrange that one, refresh, and so on.  This one is extra annoying because we haven't even figured out how to get around it yet. Selecting a text box, changing the color of the text, then clicking 'Done'. The text changes color, and the color change is reflected in the builder. Nice. However, when we click 'Preview and Test', it still shows the old color! Not only that, but if we click on 'Save and Exit' and come back in, it's the old color again! Also happens when we refresh the page. Nothing we do commits the change. Luckily, it's just text color

7
alex.hong
1 year ago
D
Contributor IV
dcmaiaContributor IV
asked in Campaigns and Flows

Is the New Editor Auto-Save feature broken?

Thank you for this Alex, we'll use the Done button from now on to prevent future headaches. However… In summary, in order for blocks to be saved within the new template editor, the 'done' button must be clicked. This is not true. Blocks do save even when you don't click on the Done button. We know this firsthand from designing and never clicking that button. If the expected behavior is for a block to only save when I press Done, why do some blocks get saved even when you don't click it? Besides, if blocks don't save their changes when I don't click Done, why do I see those changes in the Designer? Shouldn't they simply revert back to before I made changes? It's misleading to see an email fully designed and not have any indication as to which blocks are saved and which aren't.Most importantly, if I need to manually click Done to make changes, why even have an auto-save feature at all? Shouldn't a user expect the entire design to save when clicking a button called Save?Is this by design

7
alex.hong
1 year ago
A
Contributor I
Anik174Contributor I
asked in Email Templates and Coupons

Why does klaviyo's new editor work so slow?

You know things are dire when even the support buttons are broken / not displaying correctly 

10
S
Contributor IV
1 year ago
D
Contributor IV
dcmaiaContributor IV
asked in Email Templates and Coupons

New Editor: Remove Spacing in Header/Link Bar on Mobile

Hey there @dcmaia, In this case, I would then recommend you use a Table block for the columns to put images in. Table blocks can help you structure images and text within an email template. The table block gives you the flexibility to add as many columns or rows as you'd like (which will autospace themselves, or you can set a width in the Width setting of the Columns tab).  Hope this helped! Alex Ah, that's what I'm looking for. Worked beautifully. About to use tables for everything from now on.

5
alex.hong
2 years ago
D
Contributor IV
dcmaiaContributor IV
asked in Email Templates and Coupons

New Editor: Remove Spacing in Header/Link Bar on Mobile

Hi @dcmaia, Welcome to the Community and thanks for posting your question here regarding the new editor! Sorry to hear you have been running into issues using the new template editor. A workaround that customers have found for this issue on mobile was to Add Columns to Email, select the option for two, and drag image blocks under each column. More info regarding Columns in our new editor can be found here. Try and working with that option for now but let me know if that did not help and I will find another solution for you. Thanks! Alex  Hey Alex, thanks for the suggestion. It could work if all my 4 columns were of equal width, which they aren't. Is there a way to specify a fixed width for each column with no spacing in between?

5
alex.hong
2 years ago

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