Replies posted by JD247

5 Replies

J
Contributor III
JD247Contributor III
asked in Campaigns and Flows

Adding Dynamic Image of Last Viewed Product

@stephen.trumble I have tried adding the triggers to both the flow trigger and also as a filter on the email, both ways did not show the viewed product. It was just blank. ANything i should look at?

2
J
Contributor III
2 years ago
S
Contributor I
StevenCDContributor I
asked in Campaigns and Flows

Abandoned cart flow - multiple add to cart events for 1 user

  This screenshot, however lets say the added to cart, they would be entered into the flow. The first item they entered was a T shirt. So before 4 hours was up, lets say they added a hat to the cart. Would then the flow restart and then send the flow for the hat 4 hours later? Or would it not even fire the flow at all since it hit the filter that it added to cart 1 time since starting the flow, not zero times? @David To  Did you get anywhere with this @flogrown.trevor ?   That is the behavior that we experience in our live deployment.  The ‘hat’ resets the flow for that user, they do not get a email about the shirt and the email they get about the hat is 4 hours after the ‘hat’ add.  That is in our view the expected and ideal behavior - we don’t want to bug customers about old cart items nor email them 10 seconds after they add a new item. @cdetdi , so your flow filters are did not place order since starting the flow and also did not add to cart since start

16
C
Problem Solver I
1 year ago
S
Contributor I
StevenCDContributor I
asked in Campaigns and Flows

Abandoned cart flow - multiple add to cart events for 1 user

Hey @JD247, @cdetdi is spot on that that would be the expected behavior as you described! As mentioned prior, every instance of a user adding a product to their cart would trigger its own add to cart event and enlist the user into the flow for every instance the event was triggered. I think going over the About Flow Triggers and Filters and Guide to Creating a Metric-Triggered Flow Help center articles would be helpful in understanding how contacts move through a flow. From this scenario, if a user add a T-shirt to their cart then they would be initiated into the flow based on this instance. At any given time, when the same user adds another product such as a hat to the cart, this would trigger a subsequent add to cart event and put this user into the add to cart flow a second time.  However, based on the filters set in place, this would cause the first instance of their t-shirt triggered event to no longer be eligible for the flow, but they would continue and proceed through the flow

16
C
Problem Solver I
1 year ago
S
Contributor I
StevenCDContributor I
asked in Campaigns and Flows

Abandoned cart flow - multiple add to cart events for 1 user

@David To another question i had is that if I have a browser abandonment flow that is triggered by an exit intent klaviyo pop up that gives them 10% off, how do i set it up so that it send that first email with the promised 10% off, but if they add to cart then doesn't send anymore of the emails? I can’t put the filter for added to cart zero times because then it maybe wouldn’t send the promised 10% coupon code right?

16
C
Problem Solver I
1 year ago
S
Contributor I
StevenCDContributor I
asked in Campaigns and Flows

Abandoned cart flow - multiple add to cart events for 1 user

Hey @cdetdi, Great question! If you wanted only the latest, most recent Add to Cart event to be registered as opposed to the first Add to Cart to be recognized in your flow, you are correct in your understanding that you’ll need to use the “What someone has done, Add to Cart zero times since starting this flow” instead of the “What someone has done, skip anyone who has been in this flow in the last X-Timeframe” filter.  For example, if someone has triggered their Add to Cart event multiple times, the customer would be going through the flow from the first instance, but when the subsequent Add to Cart event is recognized, this would cause the customer’s first instance to no longer be eligible for the flow. In this case, they would be skipped for the first event but would still be proceeding through the flow for the subsequent second Add to Cart event with the most recent product that was added to the cart.  Taking a look at your screenshot, the flow filters you have in place would acco

16
C
Problem Solver I
1 year ago

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