Replies posted by crobinuk

5 Replies

C
Contributor III
crobinuk
asked in Accounts and Settings

Impossible to unsubscribe from Klaviyo Community emails

Hi @Dov, thanks for responding so quickly.Would definitely recommend that Klaviyo change the authentication process so that any requests for this Settings page throw up an invitation to login rather than return a HTTP 403 error:(This might also be contributing to the jQuery errors I saw in the console which seem to be currently breaking the login button...)Would also recommend that Klaviyo include *single-click* Unsubscribe links in the marketing emails that it sends rather than link to a generic Settings page like this. Mainly because this page doesn’t include an option to unsubscribe from marketing emails (like the one I received), but also because as an industry leader I would just expect Klaviyo to follow best practice.PS. Would be interested to learn why Klaviyo finds it needs a 3rd party system to trigger/send these emails... I would have thought this would have been the perfect use case to be handled by the Klaviyo platform itself :)Thanks again.

3
Dov
1 year ago
C
Contributor III
crobinuk
asked in Integrations and Reviews

No Currency Field?

Thanks David. Looks like in order to make sure that Catalogs and automated emails quote the right price/currency for our customers emails (eg. basket reminders), and to make sure that reporting works (ie. doesn’t  try to add Swedish Krona to US Dollars) we would need to do what you recommend and take out a separate Klaviyo subscription for each country we ship to. I’ve done the maths and this approach would more than double the annual cost of the service, because we’d be paying higher rates per subscriber and miss out on the economies of scale that should have otherwise kicked in. Disappointing.

2
C
Contributor III
2 years ago
Julia.LiMarzi
Klaviyo Employee
Julia.LiMarziKlaviyo Employee
posted in Analytics and Deliverability

Placed order vs. Ordered Product Events: What's the difference?

Thanks @alex.hong  Totally understand Klaviyo’s internal limitations on processing the data / nesting, my query is about populating the data in the first place.I still can’t see any reason why the data for “Ordered Products” couldn’t automatically get populated by Klaviyo when processing a “Placed Order” event, but I guess it works this way for legacy reasons. It’s just a shame that SO much data is being duplicated, lots of unnecessary packets being sent.

19
StefanUE
Expert Problem Solver II
16 days ago
Julia.LiMarzi
Klaviyo Employee
Julia.LiMarziKlaviyo Employee
posted in Analytics and Deliverability

Placed order vs. Ordered Product Events: What's the difference?

Thanks @alex.hong I understand your point, it’s just that the “Placed Order” metric already contains all the exact same data points as the “Ordered Product” event. From https://developers.klaviyo.com/en/docs/guide-to-integrating-a-platform-without-a-pre-built-klaviyo-integrationPlaced Order:"Items": [{ "ProductID": "1111", "SKU": "WINNIEPOOH", "ProductName": "Winnie the Pooh", "Quantity": 1, "ItemPrice": 9.99, "RowTotal": 9.99, "ProductURL": "http://www.example.com/path/to/product", "ImageURL": "http://www.example.com/path/to/product/image.png", "Categories": ["Fiction", "Children"], "Brand": "Kids Books" }, { "ProductID": "1112", "SKU": "TALEOFTWO", "ProductName": "A Tale of Two Cities", "Quantity": 1, "ItemPrice": 19.99, "RowTotal": 19.99, "ProductURL": "http://www.example.com/path/to/product2", "ImageURL": "http://www.example.com/path/to/product/image2.png", "Categories": ["Fiction", "Classics"], "Brand": "Harcourt Classics" } ],Ordered Product:"properties": { "$event_id": "1234_WIN

19
StefanUE
Expert Problem Solver II
16 days ago
Julia.LiMarzi
Klaviyo Employee
Julia.LiMarziKlaviyo Employee
posted in Analytics and Deliverability

Placed order vs. Ordered Product Events: What's the difference?

Am building a custom integration and struggling to understand why we need to post both “Placed Order” events as well as individual “Ordered Product” events when a customer places an order.I would have expected Klaviyo to generate the “Ordered Products” events automatically, triggered by the “Placed Order” event.There is no new information in these “Ordered Product” calls that couldn’t have been derived from the “Placed Order” call.Am I missing something?

19
StefanUE
Expert Problem Solver II
16 days ago

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