Replies posted by The Token Shop

7 Replies

The Token Shop
Contributor IV
The Token ShopContributor IV
posted in Accounts and Settings

Upcoming Changes to Email Tiers

Surely there has to be thousands of people in the same situation. Are we expected to role over and just accept this? I did some research yesterday on different providers and have a demo scheduled with omnisend. Will see how they compare.  I think one of the most frustrating things about this was the rather flippant initial email announcement about he price changes. “This should have no impact on you or your business, as you will still be able to send emails to your customer base. “We were later told that we were part of the 1% of their customer base that would be impacted by this change. Let me know how Omnisend works out!

15
G
Klaviyo Employee
2 years ago
The Token Shop
Contributor IV
The Token ShopContributor IV
posted in Accounts and Settings

Upcoming Changes to Email Tiers

I feel your pain and agree with everything you have said. Greed and stupidity come to mind.  Spent hundreds of hours and £££’S setting up flows which will now be limited or pay another $2000 a month. It’s a joke. Have you found any alternatives or workarounds? No work arounds, and the cart provider we use doesn’t integrate with very many other services, so we are kind stuck with a 300% price increase with no additional services. It is a joke! 

15
G
Klaviyo Employee
2 years ago
The Token Shop
Contributor IV
The Token ShopContributor IV
posted in Accounts and Settings

Upcoming Changes to Email Tiers

We have been working closely with our people on the Success team, we had a plan in place to manage this which wouldn’t impact our sends. Right now we wait her pay $800+ more for the last 6 days of our billing cycle or we don’t get to send anymore emails. We paid for a month of unlimited sending and what Klaviyo chose to do today shows a complete lack of regard for their customers. On top of that, deciding to shut down chat support for 3 days is beyond maddening. 

15
G
Klaviyo Employee
2 years ago
The Token Shop
Contributor IV
The Token ShopContributor IV
posted in Accounts and Settings

Upcoming Changes to Email Tiers

Looks like they throttled us anyway and no support in. 

15
G
Klaviyo Employee
2 years ago
The Token Shop
Contributor IV
The Token ShopContributor IV
posted in Accounts and Settings

Upcoming Changes to Email Tiers

I want to follow up...spent an hour on a call with the Growth team today. They heard my concerns, and worked with me to find an equitable solution! 

15
G
Klaviyo Employee
2 years ago
Julie Hayes
Julie HayesKlaviyo Alum
published in Accounts and Settings

Choosing The Best Klaviyo Plan For Your BusinessTutorial

What about those of us who have a 40,000 profile plan with unlimited sending...when are you going to announce that those plans are no longer avaiable? They show as plans on our dashboard...and on your website...but they are going away!

8598
The Token Shop
Contributor IV
2 years ago
The Token Shop
Contributor IV
The Token ShopContributor IV
posted in Accounts and Settings

Changes to our email tiers...

I received word back from Growth...and this is what they said...you circumvented our sending limits and have been sending emails to 57,000 profiles...which places you on a higher tier...so you should have been paying more this whole time (not my problem). So you can either take an 80% reduction in sends or pay $2,200 per month to continue sending the way you have been...a 336% cost increase! 

3
David To
Klaviyo Employee
2 years ago

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