Replies posted by NickB

3 Replies

Julia.LiMarzi
Klaviyo Employee
Julia.LiMarziKlaviyo Employee
published in Campaigns and Flows

A customer received an abandoned cart email after ordering: Why this happens and how to fix it

Hi Klaviyo Community, Ok I see many questions here on abandon cart emails, but we need help here. We do not have a standard “Shopify or woocommerce” integration but a custom one. I am building an Abandon Cart Email based on these Triggers and Filters. Ours is a bit more manual as we update our Shipstation integration everyday. This creates and event in Klaviyo “Order awaiting shipment”, this is basically us knowing that this customer has placed an order.  If I understand the Flow filer correctly in how it’s programmed, it says to only send to people that does not have an order awaiting shipment event, because it is set to ZERo times correct?  I went on to the preview, my question is, is the preview data displaying people that meet the filer criteria or do I need to switch it on and monitor after?  Here are a few examples of this flow of people getting emails but they have the “Order awaiting shipment event” meaning they have placed an order, it SHOULD not send to these people? Here is

289015
J
Contributor I
9 months ago
M
Contributor III
motionrcContributor III
asked in Campaigns and Flows

How to prevent duplicate Abandon Checkout Flows

Hi Klaviyo Community, Ok I see many questions here on abandon cart emails, but we need help here. We do not have a standard “Shopify or woocommerce” integration but a custom one. I am building an Abandon Cart Email based on these Triggers and Filters. Ours is a bit more manual as we update our Shipstation integration everyday. This creates and event in Klaviyo “Order awaiting shipment”, this is basically us knowing that this customer has placed an order.  If I understand the Flow filer correctly in how it’s programmed, it says to only send to people that does not have an order awaiting shipment event, because it is set to ZERo times correct?  I went on to the preview, my question is, is the preview data displaying people that meet the filer criteria or do I need to switch it on and monitor after?  Here are a few examples of this flow of people getting emails but they have the “Order awaiting shipment event” meaning they have placed an order, it SHOULD not send to these people? Here is

3
alex.hong
1 year ago
N
Contributor I
NickBContributor I
asked in Campaigns and Flows

Building Dynamic Blocks in flows

Hey DD,  Thank u for helping out. I really appreciate you taking the time. I believe I am doing it by the book, but the dynamic blocks are not populating anything. Even column 2 with just the Item, price and quantity is not populating anything. I have double checked everything.  I will go ahead and log a support ticket for Klaviyo to look into this. 

2
N
Contributor I
1 year ago

Most helpful members this week

Terms & ConditionsCookie settings

Links & Resources

Platforms

Partners

Useful Things

About

  • Terms and Privacy
    © 2024 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.