Replies posted by lmsburroughs

3 Replies

T
Contributor I
The Striped CatContributor I
asked in Accounts and Settings

Update Shopify customer profiles with Klaviyo data

This SAME THING happened to me! I was so distraught and frustrated. I had around 3,000 customers in Shopify with around 650 UNSUBSCRIBED and when I clicked that dumb checkbox I noticed a few hours later that everyone, all 3,000 in Shopify were marked as SUBSCRIBED. So frustrating!I’ve been in contact with both Shopify and Klaviyo support nonstop for days trying to figure this out. Finally, yesterday someone at Klaviyo finally told me the reason for this was that “Update Shopify profiles with Klaviyo data” was checked. However, the screwup didn’t happen until I actually went in and also checked “Sync SMS Subscription status to Shopify”. THAT’S when email subscribers were all marked as SUBSCRIBED. Ironically, SMS subscribers remained the same. A nightmare!Lucky for me, about a week previously I had exported a list of my “Unsubscribed” Shopify emails, so I was able to bring that back into Klaviyo as a suppression list. Thank goodness!I feel your pain. This has caused a lot of stress for m

9
L
Contributor I
1 year ago
T
Contributor I
The Striped CatContributor I
asked in Accounts and Settings

Update Shopify customer profiles with Klaviyo data

  Thankfully, you should be able to identify your unsubscribed users from either your previous ESP or directly from Shopify and import them to your suppression list to ensure you aren’t emailing them again accidentally. No, this is not true. I talked to Shopify and they do NOT keep backups of custom databases, so there is not back to get these unsubscribed people back and suppress them again. I didn’t use an ESP either, I just used Shopify’s native email marketing tool.

9
L
Contributor I
1 year ago
T
Contributor I
The Striped CatContributor I
asked in Accounts and Settings

Update Shopify customer profiles with Klaviyo data

Hey @lmsburroughs, You should be able to identify users within Shopify who have subscribed for email or sms by filtering your customers using the email_subscription_status and sms_subscription_status options. In fact, Shopify actually offers their own example of these segment filters in their Shopify-based filters reference guide under the Email subscription status and SMS subscription status options.  Once identified, you should have the capability to export this segment and suppress them within Klaviyo. You can also find Shopify’s help article on exporting customers here: Importing and exporting customers If you haven’t had a chance, I would also suggest taking a look at some of our helpful articles on understanding how Klaviyo manages subscription and consent from your profiles from our Understanding explicit vs. implicit consent and Understanding Consent in Profiles Help Center articles. David Hi David,Thank you for your answer. I am aware of how to export a subscribed or unsubscr

9
L
Contributor I
1 year ago

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