Replies posted by digibblossom

3 Replies

D
Contributor I
digibblossomContributor I
asked in Integrations and Reviews

Issue triggering Placed Order event from squarespace

Hi @digibblossom, Thanks for your reply. Can you try adding a unique timestamp to each event? Let us know how it goes. Hi @Dov , Hope you are doing well. I tried using the following code:  <script>    var _learnq = _learnq || [];    _learnq.push(['identify', {    '$email': {customerEmailAddress}  }]);  _learnq.push(['track', 'Placed An Order', {    'test' : true  }]);</script>I can see in the matrix list there is a new matrix called 'Placed An Order', however 0 event is triggered. I am really confused and struggled. Please help. Warm regards,Meiya

7
M
Contributor I
1 year ago
D
Contributor I
digibblossomContributor I
asked in Integrations and Reviews

Issue triggering Placed Order event from squarespace

Hi @digibblossom, Thanks for sharing this question with us. You can use just the Track API in this case since you are just looking to track profile activity i.e. a Placed Order event. Can you try adding an event id to each request in the payload? An $event_id is a unique identifier for an event for example an order ID. If there is no $event_id, we’ll assign the timestamp and if the timestamp data from event-to-event is exactly the same, Klaviyo will interpret it as a duplicate and not record the second, third, fourth etc. events. So either adding a $event_id to each event or a timestamp should resolve this. I hope that’s helpful.   Hi @Dov , may I know if I should do something like :<script  async type="text/javascript"  src="//static.klaviyo.com/onsite/js/klaviyo.js?company_id=xxx"></script><script>  var _learnq = _learnq || [];    _learnq.push(['track', 'Placed Order', {      "token": "xxx",    "customer_properties": {      "$email": '{{customerEmailAddress}}'    }

7
M
Contributor I
1 year ago
D
Contributor I
digibblossomContributor I
asked in Integrations and Reviews

Issue triggering Placed Order event from squarespace

Hi @Dov , may I know if I should do something like :<script  async type="text/javascript"  src="//static.klaviyo.com/onsite/js/klaviyo.js?company_id=xxx"></script><script>  var _learnq = _learnq || [];    _learnq.push(['track', 'Placed Order', {      "token": "xxx",    "customer_properties": {      "$email": '{{customerEmailAddress}}'    }，      "properties": {        "$event_id": '{{orderId}}'       } }]);</script> I added the event_id but there is nothing triggered in analytics Warm regards,Meiya

7
M
Contributor I
1 year ago

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