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[Ask the Experts] How Artificial Intelligence Drives Real Results

(Thu, 25 Apr, 3:00 pm)

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Replies posted by Mike Jaramillo

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Mike JaramilloKlaviyo Employee

published in News & Announcements

The new nav experience - we want to hear from you!

I miss the old layout, but I’ve been using the platform for years so change isn’t always great. The biggest thing is that I’m a consultant and work in A LOT of accounts, so switching was more intuitive on the upper right hand side and it does seem a little buggy, doesn’t always switch. I’m sure I’ll get used to it eventually. I’d also rather see some specific feature updates before a nav update, but all in good time! Hi @Jessica eCommerce Badassery thank you for your feedback and sharing your experience. Our team is currently adding some additional search capabilities to look up multiple accounts more easily in Klaviyo. We expect this feature to be available here in the next month (October) – I’ll post another update on this thread with details once it’s ready! Cheers

Mike JaramilloKlaviyo Employee

published in News & Announcements

The new nav experience - we want to hear from you!

The new layout is great - so simple and love the grouping of topics. What would be super helpful for us? To always see the account name regardless of where you are within Klaviyo. Why? we´re working across multiple accounts, one for each of our markets/countries; currently it sometimes happens that you don´t see the account name anymore. So e.g. if you´re editing a campaign, you don´t know anymore if you´re in the German/German account or the German/Austrian or the French/Canadian or the French/French account. It would be extremely helpful if this could be added. Thank you! Hi @Bettina thank you for the feedback on this! I would be interested in hearing more and chatting with you on this, if you’d like to chat. We are currently exploring adding some enhancements for working and searching in multiple Klaviyo accounts.

Mike JaramilloKlaviyo Employee

published in News & Announcements

The new nav experience - we want to hear from you!

Can’t get the Virtual Cards to save images and the support email messaging system is not sending out messages, just saying errors before sending with no errors showing on the page. Hi @TTSKLV we wanted to follow up to see if you are still experiencing the issue you described above? Please feel free to reply or send me a DM if so. Thank you!

Mike JaramilloKlaviyo Employee

published in News & Announcements

The new nav experience - we want to hear from you!

Just starting to dive into the new nav... For clarity, you might want to specify that Campaigns contains drafts, previously sent, or scheduled emails and SMS messages in the documentation. Even though this is where SMS messages were prior to the new nav rollout, the documentation in the post only mentions emails. If for no other reason, it would provide clarity to new Klaviyo users who may not have been familiar with the previous navigation, and give equal representation to both marketing channels. Thank you for the feedback on this Brianna! Noted and updating in the documentation.

Mike JaramilloKlaviyo Employee

published in News & Announcements

The new nav experience - we want to hear from you!

Cannot create a new campaign or clone an old campaign! Chat support is offline! No sending - no revenue! Help! Hi @arbico-jess I wanted to follow up on this to see if you still were experiencing these issues?

Mike JaramilloKlaviyo Employee

published in News & Announcements

The new nav experience - we want to hear from you!

Where did “Tags” go in the new nav? Hi Brianna, Tags can be found in Settings. Home Page > Settings (lower left corner nav) > More (on “Settings” page) > TagsLet us know if you have trouble finding this! We are currently reviewing improving the Settings page with a new redesign that should make this easier to find.

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