Replies posted by S. Fisk

1 Reply

S. FiskContributor I

asked in Lists, Segments, and Profiles

Segment/List & Sync Issues between Shopify and Shopify POS

Thank you for replies @Omar and @David To, I really appreciate it! I’ve so far been able to repair my segment’s and list’s thankfully, however, I am still having issues with my Welcome Series Flow when I add a customer through my Shopify POS. This is where the bulk of my customers are signing up through when they make a purchase. I got help from a support rep and they had mentioned that this could be caused from the double opt-in feature turned on and might better to use the single opt-in - so I have since changed that to single but I will have to wait until someone signs up through the POS. When they are added through the POS they do now also end up in the proper segments (Master and Newsletter) however it seems to take until the next day - which is fine, but it still won’t trigger the welcome series flow once Kalviyo picks up on their profile. If I can just get that fixed, then everything would be smooth sailing from there. I did get notified from the support rep who subscribed to

1 year ago

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