Replies posted by LenaBE

1 Reply

shoshana.antunesKlaviyo Employee

posted in Email Templates and Coupons

Dynamic images appear fine with in-app previews, but are missing in Gmail: why is this happening?

Hi @shoshana.antunes… Thanks for posting this solution. I thought I found the answer to the issue I was having but it doesn’t seem to be fixing the issue on my end. :( I’m appending an event property to a URL to dynamically populate a variable. When I preview the message on the platform, it shows up as expected. However, when I send myself a test message, the image is broken. It’s not an issue of the “http:” or “https:” getting stripped from the code, so I don’t think adding |httpsize will help in our case. (FWIW, I tried adding it to see what would happen, and that breaks the preview on Klaviyo too.) I’ve included some screenshot examples of what I’ve put together and how I’ve tried to dig into and troubleshoot this issue below. When I preview the message, this “star rating” image shows up as expected: This is the source code from the table populating this image (for reference): This is code highlighted above: <img src="https://www.cheapflightsfares.com/resources/assets/trust

1 year ago

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