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1197 Topics

suchi_klavier
Contributor IV
suchi_klavierContributor IV
asked in Sign-up Forms

Double Opt-In setup

Hi Klaviers, My ecommerce website is based on shopify and currently the emails are being triggered from Hubspot. Objective: I want to setup the double opt-in email first in Klaviyo.  Is the double opt-in email gets auto triggered ? I could see default opt-in email & success page. Or Do I need to setup from the flows ? Double opt-in is enabled for the Newsletter list.Does that mean that the list has the audience only with double opt-in ?  Is the double opt-in emails are being triggered ?  Little confused here. Please help. Thanks in advance.Suchi

6
Taylor Tarpley
Community Manager
1 day ago
R
Contributor III
Ruud - The Bulb FarmersContributor III
asked in Email Templates and Coupons

used coupon in report

Hi,I would like to get a good insight in which couponcodes are used by customer, prefarably linked to an order.How can I do that? Report? Segment?Any suggestions?Appreciate your help.

10
Taylor Tarpley
Community Manager
3 days ago
M
Contributor I
mr1kaiContributor I
asked in Campaigns and Flows

Is there an Event Variable for Stock Levels?

Hi, I was wondering if there is an event variable to display the stock level of certain products so that I can include these in my cart flows to increase scarcity.The picture attached is the sort of code I am looking for: 

4
rob36
Contributor I
6 days ago
B
Contributor I
bennyshadesContributor I
asked in SMS

SMS "No Phone Number" Post Sign Up Form

I have a phone number and consent block on my sign up form, but when I get the numbers it says “No Phone Number” as the reason for a skip. But then when you look at every phone number profile, it has the number attached and consented on their profile. I’m not sure why it’s skipping and thinking it’s not a real number? Any ideas on why this is happening? It’s happening to every number I get through my sign-up pop up.  

4
J
Contributor I
7 days ago
T
Contributor I
TheoMarvelContributor I
asked in Lists, Segments, and Profiles

Linking multiple unbounce forms to klaviyo

Hello, I have created multiple pages in unbounce that i want to test. Additionally, each page has it’s own form. Question: How do i link each form separately to klaviyo? Or how can i create custom properties in the forms on unbounce that can be tracked and segmented by klaviyo? Thanks!

4
B
Contributor II
7 days ago
W
Contributor I
WriteWithTalkToWalleContributor I
asked in Campaigns and Flows

Woocommerce Coupon Dynamic Integration similar to Shopify

Hello community members,I need your advice. Is there a free method that allows connecting Woocommerce Coupons with Klaviyo?I’d like to create a flow with coupon codes and send an unique coupon (with a deadline) to unique user.I noticed an existing Shopify and Magento integration. When can we have Woo available?

10
W
Contributor I
7 days ago
S
Problem Solver III
SeanMcCProblem Solver III
asked in Campaigns and Flows

Custom Font Not showing correctly in emails sent

Hi I would like to use a handwriting font for my name at bottom of email and have chosen Satisfy Normal 400 however when subscribers receive the email in gmail they get the fallback font.  I would appreciate help on this. Thanks

3
B
Contributor I
8 days ago
D
Contributor I
De NegoceContributor I
asked in Email Templates and Coupons

Cut and paste issue

Why can I no longer cut and paste into Klaviyo template? I have been using this basic template for years yet suddenly I can no longer cut and paste into it.

7
C
Contributor I
9 days ago
S
Contributor I
StakelumsContributor I
asked in Campaigns and Flows

Blurry Static Product Images in Outlook

I’m having an issue with our Static product images in Outlook. When I view the test newsletter in Outlook all of the product images look blurry but in Gmail they are perfect. Any ideas why this would be happening?Outlook blurry images 

3
E
Contributor I
9 days ago
S
Contributor IV
studiocarlyContributor IV
asked in Campaigns and Flows

Change the front image on the PRODUCT BLOCK to a different image (ei, different variant/colour)

Hello. I can’t seem to find this answer anywhere. I am using the PRODUCT BLOCK in a campaign, and just want to change the photo to another colour. Is this possible? The photo would come from the same product - just a different colour. Using Shopify Thanks 

9
M
Contributor I
11 days ago
W
Problem Solver I
wouterProblem Solver I
asked in Email Templates and Coupons

Radius / rounded corners for blocks

I would like to understand if it is possible to created a radius or rounded corners for blocks. Like an image block or text block. Thank you.

14
D
Contributor I
13 days ago
jordank
Contributor III
jordankContributor III
asked in Integrations and Reviews

GoDaddy and Klaviyo Integration

Hi there,I was wondering if you can do email marketing if a website domain is through GoDaddy? Can Klaviyo integrate GoDaddy? Or is there anything special I need to know? Thanks!

2
M
Contributor I
13 days ago
G
Contributor I
GBBPeterContributor I
asked in Campaigns and Flows

Best practices for pre-renewal notices with WooCommerce Subscriptions

We’re just getting started with Klaviyo for our subscription-based business that uses Woo Subscriptions. In reviewing the Klaviyo-Woo (and 3rd party/suggested Klaviyo Toolkit for subscriptions plugin) integration, I see that these integrations don’t share ‘next payment’ date to subscriber profiles. We’re hoping to use Klaviyo to send ‘pre-renewal notices’ to both yearly and monthly subscribers - e.g. ‘your subscription will renew in 30 days’ - and I’m wondering what solution has worked best for other companies seeking to do the same. In our case, my sense is that this is likely best solved by using Zapier to populate Custom Property fields, and using a custom property of ‘next payment’ along with the ‘subscription status’ data passed via the provided Klaviyo Toolkit Plugin to trigger and filter these flows. Is that how others are handling similar issues? Or is there a better method? 

4
D
Contributor I
20 days ago
I
Contributor I
itsobContributor I
asked in Integrations and Reviews

How do you connect a WebFlow signup form to a Klaviyo list?

Hi there attempting to have webflow sign up people without leaving the site:I have tried setting up similarly to mailchimp but it doesnt seem to work, it re-directs to another sign up page where it requests the email again. Does anyone have a fix for this?Here are the settings:  bestob  

10
J
Contributor I
20 days ago
H
Contributor I
hotroddyContributor I
asked in Sign-up Forms

Input Text Field with Multiple Lines

Is there a way to add a text input field that is multiple lines (similar to the input box that I’m writing this question within). I see Klaviyo has a text input block for forms but it’s restricted to one line.  I would like to have multiple lines where user can right multiple lines of text with paragraph breaks.    Is this possible? If not, what other service provides this that can be integrated with klaviyo? 

19
N
Contributor I
20 days ago
K
Contributor II
KyleContributor II
asked in Lists, Segments, and Profiles

Survey for Unsubscribers?

Hi! We’d love to have a quick question or two for those who unsubscribe from our email list(s). Just something to help us learn about why they unsubscribed. I’ve searched all over and I can’t figure out how to do this.Does anyone know if it’s possible to have an automated survey appear after someone unsubscribes?

11
S
Contributor I
21 days ago
C
Contributor I
ChrystalContributor I
asked in Campaigns and Flows

Streaming contacts into another flow from an existing flow

HelloApologies if this has been posted before but I am new to Klaviyo and still finding my way around.This community has been really helpful and has tremendous amount of resources to refer to! :)I was wondering if there is a way in Klaviyo where there is an option to bring contacts already in one flow into another new flow. For example:Flow 1: Failed order (failed payment trigger > send email)Flow 2: Customer winback (placed order trigger > send email) I would like to make it such that:Failed payment trigger > send email > (goes into Flow 2) My questions are:Is there a way to continue on into another flow from the current flow the contact is in? Is there a way to continue into a certain stage of the other flow from the current flow?I heard that this may be achieved through trigger flows but I am unsure as to how this works. Some help notes or explanation on this would be helpful. Thank you very much!

17
A
Contributor I
21 days ago
M
Contributor III
MoneyJ2kContributor III
asked in Analytics and Deliverability

Why is the Klaviyo API bringing in different metric data than a custom report export?

I have a custom report that export my all time campaign metric data. I get this through the Klaviyo custom report UI. However, I want to be able to fully automate that export through the API and python SDK. I have been able to export the campaigns through the python SDK using the get_campaigns function, and I have been able to export unique opens and total received emails using the instructions from how to export conversion data. However, my unique opens is slightly different and I can’t seem to get it to match the custom report perfectly. Is there any reason for this? My parameters for the metric_export are, metric_id, count=100, unit=”week” start_date and end_date set, measurement = unique (count for received email metric), and by=”Campaign Name” or “$variation.”  Anything I should try? Thanks for any help.

8
M
Contributor III
27 days ago
L
Contributor I
luckylukeContributor I
asked in Integrations and Reviews

Best Practice for Shopify Markets + Klaviyo

Hello People,I have found this post: The recommendation here is to run multiple stores + Klaviyo accounts… Shopify Markets is in Beta now, the benefit is to sell to multiple markets from one store. Therefore, the recommendation seems to be a bit outdated, since the benefit of Shopify Markets is to sell internationally from one single store. As far as I understood, it is more ore less the same technology and options Shopify offers today but bundled differently. We currently run our store in EN but are about to add DE as a second language. Customer marketing+forms and so on has to be bilingual too. Is there a Best Practice approach how to run (lists, flows, forms, content, ...) in multiple languages without unnecessary overhead?Thanks!

30
D
Contributor I
1 month ago
S
Contributor I
scoutContributor I
asked in Analytics and Deliverability

Having trouble setting up SSL for Dedicated Click Tracking

We went through the process of installing CNAME records for purposes of Dedicated Click Tracking, and everything worked in setting up a dedicated subdomain for our links. Then, we encountered some issues with the SSL piece, to make that subdomain secure. Our DNS provider (Namecheap) said they’re unable to help because Klaviyo’s instructions to set up a Dedicated Click Tracking subdomain guide you to direct that subdomain to “Sendgrid” -- because of that, they claim they’re unable to install an SSL certificate, and we’d have to take it up with Sendgrid… But that seems wrong. I see a lot of other posts from people struggling with the SSL component of Dedicated Click Tracking.  Is there anyone who’s had success in setting this up, and can provide any guidance / tips here? For reference, our site is on Shopify (so our main .com domain has its SSL certificate automatically, by way of being linked to Shopify), and our DNS provider is Namecheap.

7
kaila.lawrence
Community Manager
1 month ago
J
Contributor II
jarSSContributor II
asked in Campaigns and Flows

Shopify Order Placed Tags Not Showing

I have added a new Shopify App for in-store pickup.  This app allows customers to chose between multiple locations for pickup.  When the order is placed a tag of their order location is created (I see these in the Shopify order details).   However, I do not see these tags when I look at the ‘Activity Details’ for the order.  My end goal is to create a flow that enables me to send unique emails with pickup instructions based on their pickup choices.  However, with no Order Tags coming over from Shopify nothing is triggering the flow actions.  Any help on how to fix the ‘tag problem’ or a workaround would be appreciated. 

9
R
Contributor I
1 month ago
A
Contributor I
amitwentyoneContributor I
asked in Lists, Segments, and Profiles

Snooze Emails 30 days vs Once per month emails

Can someone help me?I created flows for snooze and once per month preferences. And I realized they are somewhat basically the same?Flow trigger is segment where property = snooze, add time delay 30 days, then remove property snooze; then same as once per month. both have 30 days time delay. Do I make sense?

5
P
Contributor I
1 month ago
R
Contributor I
RashmiContributor I
asked in Lists, Segments, and Profiles

Lead Scoring in Klaviyo

Is there a way to score or rank leads in Klaviyo?

3
kaila.lawrence
Community Manager
1 month ago
B
Contributor I
browntownContributor I
asked in Analytics and Deliverability

Resolving descrepancies between Klaviyo analytics and Google Analytics

Klaviyo is reporting that one of my campaigns has generated 16 orders resulting in $518.30 in revenue. The same campaign in Google Analytics is reporting 15 transactions resulting in $455.38 in revenue.Klaviyo is reporting 1 more order and $62.92 more than Analytics.My first thought was that a user didn’t get redirected to the thank you page or the user may have opted out of Google Analytics tracking them. I don’t think this is actually the case as I don’t have an order in Shopify totally $62.92.How have you reconciled analytics been Klaviyo and Google Analytics? Are you resigned to the fact that the two will never match? Is there a percentage of error that you’re willing to accept between the two? Any ideas how where the $62.92 discrepancy could be coming from?Thanks in advance!

9
R
Contributor I
1 month ago
D
Contributor I
daiquiriparisContributor I
asked in Campaigns and Flows

Back in stock button showing on products in stock // Dawn free theme Shopify

Hi everyone, I installed properly the back in stock flow + button but it’s displaying on product pages that are actually in stock. Can somebody help ?  Theme: Dawn 6.0.2Preview link: https://01ygsgyh3tco8v4e-66207744226.shopifypreview.com

3
J
Contributor II
2 months ago

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