Topics started by AdamB

3 Topics

A
Contributor III
AdamBContributor III
asked in Sign-up Forms

Mobile display issue with email confirmation form

Hello, I am having a display issue with the confirm subscription email on mobile. Hoping someone can help. I am receiving the confirmation emails very small on mobile, while the emails look just fine on desktop. The mobile preview in the editor looks fine, like this: But when it is received in both my ios inbox as well as in the gmail app, it appears like this: I have compared all settings to other templates that are displaying just fine in mobile, and made similar settings in this form. I have the form width set to 600 px. The editor for this email form is rather limited and seems like the classic editor, so not really much to play around with. Am I missing something? Thanks in Advance!

5
F
Contributor I
1 month ago
A
Contributor III
AdamBContributor III
asked in Email Templates and Coupons

Order confirmation email - Dynamic table is showing wrong total for line items with quantity more than 1

Hello! I am having an issue with my Order Confirmation email: line item totals displaying properly when the quantity is more than 1. I am editing a Klaviyo template for Shopify export. The correct Subtotal is displaying in the static row below, accounting for the quantities. The issue is only with the line item total in the table. The line items are currently set up like this: This is how the emails are displaying to customers: The price of the chair is $2,750.00 each, so the total for that line item with quantity of 2 should be $5,500.00Further, I would like the total per line item to display the discounted total (for items with applied discounts only) next to the correct total, like this: Total: $5,500 $0.00 (the total is showing $0.00 because I applied a 100% coupon as a test, but in the event of a 10% off coupon, it should read: $5,500 $4,950.00I would appreciate help with this.  Thank you,Adam

3
Irrra
Expert Problem Solver II
1 year ago
A
Contributor III
AdamBContributor III
asked in Email Templates and Coupons

Dynamic table line item image is not showing

Hello!I am having an issue with my item images not showing in all post transactional emails except for Order Confirmation. I am editing Klaviyo templates for export to Shopify.I have applied the dynamic image variable {{ line | img_url: 'medium' }} to the Order Confirmation template to show correct item variant images, but this variable does not work for Order Shipped, Order Out For Delivery, Order Delivered, and Order Cancelled notifications - All post transactional emails except for Order Confirmation. I am editing Klaviyo templates for export to Shopify. Any help here would be greatly appreciated. Thanks,Adam

2
A
Contributor III
1 year ago

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