Topics started by kaniayubu

2 Topics

K
Contributor I
kaniayubuContributor I
asked in Analytics and Deliverability

Sudden Increase in Email Campaign Bounce Rates?

I have noticed that recently my bounce rates have increased significantly from where they were previously. It seems as if the majoriy of them are coming from the Comcast.net domain. I have also seen hotmail/outlook/office365 and the second highest that much less than Comcast and some from something called “Proofpoint”. I’m not doing any differently with my email acquisition with emails subscribtions coming from people who actually touch my site and I’m using the same segments to exclude email addresses who havent engaged with any emails after a period of time.I’m wondering if this could be do to a setting possibly from when I setup the new branded sender domain or if there is something else I may need to look into. I’m getting a litte concerned because though the rest of my deliverability metrics seems to be favorable this one clearly needs to be addressed.Any advice on how to properly troubleshoot or correct this b/c I’m getting worried. Last thing I want is to be considered a bad sen

6
Travis
Active Contributor III
21 days ago
K
Contributor I
kaniayubuContributor I
asked in Campaigns and Flows

Content Editor Slow in New Version?

The content editor is moving very slow for me when scrolling up and down in the content editor today especially. It was already slower than the old interface but today it is unbearably slow. I have tried a different browser, rebooted, incognitor mode to no avail. All other aspects of Klaviyo seem to move fairly quickly but scrolling up and down to modify an old template is “slow as molasses”. Also trying to move blocks around doesn’t work as before because when you grab it and try to move it down the screen isn’t moving properly so I can place it where I want. Is anyone else having these issues with the content editor specifically? All other aspects for me seem to much “snappier” but I can’t do this today and the status page doesn’t seem to indicate any issues. Any feedback or help would be apprecaite.

2
stephen.trumble
Community Manager
1 year ago

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