Topics started by Optimotive WS

2 Topics

O
Contributor I
Optimotive WSContributor I
asked in Sign-up Forms

Embedded form on Shopify appears with no contents on site

Hi! I’ve attempted to follow Klaviyo’s instructions for inserting an embedded form created in Klaviyo onto my client’s Shopify site (Rewild Organics). There appears to be a div space made on the page when I insert the code snippet onto the page in theme files but the contents of the form appear to be empty.There was one instance in which I inserted the code snippet into a Template file (as opposed to in a Section file, which is where the installation manual points to), and the form successfully appeared both on the live site and in the Shopify front end page editor, but upon refresh the form was gone. So I have hope this can work, but I am confused.A few steps I have checked off according to the signup form troubleshooting page:My signup form code snippet is verified -- and we already have newsletter sign ups flowing to Klaviyo My site is live Behaviors tab is set to allow form to be viewable by all visitors and site URLs Not on internet explorer Have tried in an incognito window and c

2
caroline
3 years ago
O
Contributor I
Optimotive WSContributor I
asked in Sign-up Forms

Only half of Shopify store newsletter subscribers being synced with Klaviyo

 Hi! Hoping someone here can lend me some help.Customers on my shopify store who subscribe to our Newsletter are being captured in two different places: in the Shopify customer's tab, and in Klaviyo. Customers who sign up on the website are being captured in Klaviyo, while customers who opt-into the newsletter during the checkout process are captured in Shopify. I would like all newsletter subscribers to ideally be captured on both platforms, but at least capturing these emails in Klaviyo is a must.Can anyone give me some guidance? Thank you so so much.

3
Melissa.Matusky
Klaviyo Employee
3 years ago

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