Topics started by AmazingBB

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A
Contributor I
AmazingBBContributor I
asked in Sign-up Forms

Birthday date - Issue with DD/MM/YYYY and MM/DD/YYYY

Hello, We started collecting Birthday dates from our customers through a Klaviyo embedded form. The form uses the following profile property and date format (DD/MM/YYYY). Link to screenshot: https://prnt.sc/1v9s54b The format is Day/Month/Year, correct? The profile shows the input Birthday date in the following format (DD/MM/YYYY). Link to screenshot: https://prnt.sc/1v9swmc The customer did input their data like this: 10th of August 1994 (DD/MM/YYYY) All fine up to here. The problem occurs when the customer enters the Birthday flow. It seems like Klaviyo uses the default US date format (MM/DD/YYYY) when adding customers into the flow, even if we used the DD/MM/YYYY in the embedded form and the profile shows it as DD/MM/YYYY. It happened this morning, on the 8th of October (10/08/****). The customer above, whose Birthday is on the 10th of August 1994 (10/08/1994), received a birthday email because Klaviyo used the US date format and thought the Birthday was on the 8th of October. Why i

3
Dov
2 years ago

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