Topics started by CraigWilsonHfx

1 Topic

CraigWilsonHfxContributor I

asked in Email Templates and Coupons

Problem with Product block using Catalog - not showing images on some products

The issue I’m having, is for a regular Email template… not any kind of automated flow.We want to send out a monthly note to our customers, where we can highlight “special” items.These are different products, and are hand picked, so I am not creating or using any kind of feed. I’m pulling them directly from the catalogHowever, about 25% of the time (and it isn’t always the same item) items are added with no image like belowIf I send to a test segment, sometimes the same images are missing… sometimes other images are missing.When we send to our customers, same results. Some customers see all images, some don’t see some, etc...Am I missing something here?I thought I was keeping this uber simple…. The product Catalog (from what I can tell) is a real time feed from Shopify, so no Import process needed.4No Table blockNo product FeedsNo Flow automationjust a simple Manual email template with manual product selection from catalog.

2 years ago

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