Topics started by caitmcswny

4 Topics

C
Contributor I
caitmcswnyContributor I
asked in Email Templates and Coupons

Deactivate a unique discount code?

We have a welcome flow setup that provides a unique discount code to new subscribers. Is there any way to deactivate one of these unique codes? When I go into shopify and search the code I want to deactivate, it cannot find it as they are done in bulk?

2
Andrea F.
Contributor I
8 months ago
C
Contributor I
caitmcswnyContributor I
asked in Sign-up Forms

Customize embedded form automated response after an email submission "Thanks for subscribing! Check your email for a confirmation message"

Hello, I recently setup a Klaviyo embedded form for a simple email sign up on a page on my site. When you submit your email, this pops up after. Where do I go to customize the font and size? It looks very different from the rest of my website. Thank you! 

1
C
Contributor I
1 year ago
C
Contributor I
caitmcswnyContributor I
asked in Campaigns and Flows

Issue with Link error - tracking

Hello! I have an email that I am hoping to send out with a link that takes you to a website. This website is where clients we work with login to access information. The link in the email currently takes you to a 404 error page on the site, even though when I paste the link in a browser it works correctly. I had a coworker figure out that this was because of tracking settings in Klaviyo. However, she no longer works with us and I don’t know what the setting is that we are supposed to change in order for that link to work properly. Would anyone have an idea on what tracking settings I might be able to change for this to work? Thank you!

3
Dov
2 years ago
C
Contributor I
caitmcswnyContributor I
asked in Email Templates and Coupons

Dark Mode - Gmail App

I’m having a trouble with my emails showing up correctly in dark mode in the Gmail App. Our main issue is our logo. Klaviyo recommends adding a white outline around your logo with a transparent background so it shows up okay in dark mode, but it still doesn’t look great. My question/curiosity in general is, when I look at other emails from other brands/companies while in dark mode I don’t see an issue with their emails showing up correctly. If there email has a white background in the regular “Light” mode, it is still white in dark mode. I obviously don’t know if these brands are using Klaviyo. Is it just the way Klaviyo works? I have set our background to be white regardless. Is there something I am missing? Is there a way to make our background always white regardless of dark/light mode? 

1
alison.gori
Klaviyo Employee
3 years ago

Most helpful members this week

Terms & ConditionsCookie settings

Links & Resources

Platforms

Partners

Useful Things

About

  • Terms and Privacy
    © 2024 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.