Topics started by patbullock

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P
Contributor I
patbullockContributor I
asked in Campaigns and Flows

Creating a flow which notifies customers when an item goes into production

Hi everyone, I would like to build a flow which sends emails out at the following steps in the order process: Order Placed, Creating your Bag, Item Shipped, and Item Delivered. I feel pretty confident about setting up triggers for all parts of this process, except for the “Creating your Bag” step.Does anyone have a suggestion for how to set up this kind of trigger? Setting up a custom metric with an API is the first thing that comes to mind, but I’m not sure where I could pull this information from. I’ve seen other companies create a similar reminder, but I’m not sure how they execute it. For reference, I attached a screenshot from an email I received which uses this kind of reminder.It has also occurred to me that this step in the process could be “faked.” When most companies send this step out, do you think it is triggered based on the average production start date after an order is placed? Any thoughts or suggestions you may have would be greatly appreciated. Thank you! Reference:

2
P
Contributor I
3 years ago

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