Topics started by Jennifer

2 Topics

Jennifer
Contributor I
JenniferContributor I
asked in Campaigns and Flows

Trigger made to order emails

Hi. Perhaps this has been asked before so I can’t believe we’re the only store with this situation… We sell various products, and some ship immediately and some are considered Made to Order (MTO) and take 3-4 weeks to ship. I want to set up an email flow for customers who order MTO products to keep them engaged while they wait for their products. So we want to set it up so that if Jane orders (MTO SKU 1234) she’ll get a specific email.There are 1036 SKUs out of thousands this applies to. Do we need to enter each one with “and” or how do we set it up on the back end in Woo Commerce?

4
David To
Klaviyo Employee
2 years ago
Jennifer
Contributor I
JenniferContributor I
asked in Lists, Segments, and Profiles

Create segment from property

We have a flow that will include 1,000+ SKUs for people who buy specific made to order (MTO) products. (Due to the variants around our product line, we cannot simply categorize these in the back end of Woo and we have had to manually enter these 1,000+ SKUs as triggers into this flow.)Anyway, customers will receive an email that their product has shipped once one of those SKUs has been triggered.Can we add/update a customer’s property after they receive that email to somehow link it with a segment?Our goal is to be able to use that segment to trigger all MTO flows going forward. If we can do this, then this would help us avoid manually entering in a second time these 1,000+ SKUs to create that segment, which is what we’d like to avoid if possible. 

1
P
Klaviyo Employee
3 years ago

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