Topics started by ringscompany

2 Topics

R
Contributor IV
ringscompanyContributor IV
asked in Email Templates and Coupons

Do you have a best-practice for "number of text characters" per line and formatting / line breaks in your emails?

We’re unsure whether to let Klaviyo do line breaks on their own.Or use a formatting tool like format-it.com to set each line length a certain number of characters.Preview emails using this system look great in Outlook and Gmail read on a desktop.Our system:This 75 characters of text across the screen is our MAXIMUM for email copy.Here's our 75-character text-ruler:[-------------------------65------------------------------------][-------------------------70-----------------------------------------][-------------------------75----------------------------------------------]Target most lines to be 65 or fewer characters-- with 75 maximum.Useful, free online tool to use: Formatit (set to 65 target).Replace body copy originally as written with FormatIt pastedversion, manually editing any lines as needed to be up to 75 but NO MORE.….That system was working for us (we thought). But the WYSIWYG editor and desktop email client review did not show us how bad this was looking on mobile devices. On

7
R
Contributor IV
1 year ago
R
Contributor IV
ringscompanyContributor IV
asked in Lists, Segments, and Profiles

Shopify and Klaviyo segmentation (is it a glitch the character limits in dropdown?)

There seems to be a character limit when selecting Shopify properties like “Product Title” from which t run actions or create a segmentation for an audience within Klaviyo. Unfortunately, we’ve been Klaviyo members for multiple months and can’t seem to segment even one of the 40+ audiences we can verbally describe-- mostly due to this weird glitch.For example, let’s say we want to select a single product from which to trigger an email...but the product name starts with the same naming convention and style of hundreds of other productse.g. “Cubic Zirconia Engagement Ring- The Jessica” might be the product nameWell, in the drop-down box on Klaviyo, we can’t even find that product.All it shows is hundreds of truncated products that only go to“Cubic Zirconia Engagement Ring- Th” so apparently that is the character limit.Has anyone encountered this and found a workaround?

1
Taylor Tarpley
Community Manager
2 years ago

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